Our values

Our values serve as fundamental beliefs shaping our organization’s culture, behaviour and decisions. They serve as a compass for ethical choices and goal achievement, establishing a strong foundation, building trust, and navigating the modern marketplace with integrity and purpose.

Customer-centred

We empower employees to provide an exceptional customer experience, with appropriate risk-taking and judgment. We anticipate and understand customer needs and deliver professional, respectful and responsive customer service to address those needs. 

Commitment

We are fully committed to achieving success for our customers and stakeholders. We enrich our culture with a can-do attitude and an enthusiastic spirit of engagement. 

Teamwork

We support each other and share best practices, information, knowledge and insight. We work together to take smart risks. We encourage and recognize effort and celebrate success. We communicate consistently and openly.

Respect

We treat all people with respect, acknowledging that each person is accountable for an essential role. We embrace diversity and inclusion, and we demonstrate trust. We provide exemplary, transparent management of Agency assets and personnel.

Agility

We remain proactive and responsive to evolving needs and adjust our strategies, operations, and services to meet the changing needs of our customers. By staying attuned to both external and internal shifts, we can efficiently adapt. We believe in continuous improvement, acknowledging failures to find root causes, and ways to improve in the pursuit of service excellence.