Conflict Solutions and Services is here to support you on International Conflict Resolution Day – and everyday!
October 17, 2023 – Defence Stories
The ability to work in a healthy, welcoming, inclusive, and respectful workplace is the right of every Defence Team member. Each year, International Conflict Resolution Day (ICRD) is observed on the third Thursday of October, offering Defence Team members an opportunity to take stock of the conflict resolution resources available in case they, a colleague, or a subordinate are in need.
The Chief Professional Conduct and Culture’s Conflict Solutions and Services (CSS) team are available to help Defence Team members resolve workplace conflicts they may be facing, as well as give chains of command (CoC) better awareness of the workplace climate and potential systemic issues within their fields. CSS Services are available to all members of the Defence Team with local support accessible via 16 Conflict and Complaint Management Services (CCMS) offices located at Bases and Wings across Canada. Each CCMS is equipped to offer Defence Team members and CoC advice and support navigating both formal and informal conflict recourse mechanisms.
Additionally, CSS is helping to modernize the way the Department of National Defence (DND) and Canadian Armed Forces (CAF) deal with conflict and complaint resolution through ongoing updates to policies, training opportunities, and Grievance Transformation.
Wondering how you can access CSS services?
Simply reach out to one of the sixteen different CCMS offices located across Canada either online, over the phone, or live by visiting a local office! CCMS agents can provide local information, guidance and support in order to help resolve workplace conflict. The CCMS offices are designed to assist DT members to resolve conflicts early, locally, and informally, and provide the tools necessary to create and sustain respectful and welcoming workplaces.
The health and wellness of the Defence Team is a top priority within the DND/CAF. Harassment, grievance, or failure to uphold human rights in any form is incompatible with the values and culture of National Defence.
To find out more about CSS’s services and support to Defence Team members, visit the conflict resolution, harassment and grievance webpage.