Conflict resolution, harassment and grievance

The Canadian Armed Forces (CAF) and the Department of National Defence (DND) have united previously seperated harassment, alternative dispute resolution, human rights and grievances services into one program called Conflict Solutions and Services (formerly Integrated Conflict and Complaint Management). CSS offers Conflict and Complaint Management Services across the country through centres that assist members with addressing workplace conflict.

Services and information

CAF Harassment prevention services

Report an incident and submit a formal complaint if you've experienced harassment.

CAF Harassment questions and answers

Frequently asked questions and answers about harassment within the DND and the CAF.

Alternative dispute resolution

Resolving work conflicts in an informal setting through discussion, coaching, mediation or group intervention.

Conflict Solutions and Services (CSS)

Contact a Conflict and Complaint Management Services centre to submit, track, and resolve complaints.

Submit a CAF grievance

File a formal complaint about a decision, act or omission in the workplace.

Human rights complaints

The CAF works with the Canadian Human Right Commission to respond to human rights complaints.

Victims’ Rights Complaint Review Mechanism

File a complaint related to the Declaration of Victims’ Rights.

Workplace Harassment and Violence Prevention Program

Information regarding the policy on workplace harassment and violence prevention within the Department of National Defence (DND) and Canadian Armed Forces (CAF) and Workplace harassment and violence reporting for occurrences involving public service employees.


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