Family Crisis Resources:

• Base Social Workers (Mon-Fri) 613-945-1060
• Chaplain Services (Mon-Fri) / (24/7) 613-998-3246
• MFRC Social Worker (Mon-Fri) 613-998-4885
• Military Police (24/7) 613-995-0123
• Children’s Aid Society of Ottawa 613-747-7800
• Direction de la protection de la jeunesse 1-800-463-4834
• Family Information Line (24/7) 1-800-866-4546

Crisis Counselling Services (24/7):

• CF Member’s Assistance Program (CFMAP) 1-800-268-7708
• Ottawa Distress Centre 613-238-3311
• Tel-Aide Outaouais (French) Ottawa: 613-741-6433; Gatineau: 819-775-3223
• Mental Health Crisis Line 613-722-6914
• Centre d’aide 24/7 (QC residents) 819-595-9999
• Kids Help Phone 1-800-668-6868
• Jeunesse, j’écoute (QC residents) 1-800-668-6868
• 24/7 Crisis Line / Mobile Crisis and Intake Services (Youth) 613-260-2360
• Family Information Line (24/7) 1-800-866-4546

Programs for Men:

• New Directions 613-233-8478
• The Men’s Project 613-230-6179

Information/Shelters for Abused Women (24/7):

• Assaulted Women’s Helpline (ONT residents) 1-866-863-0511
• Fem’Aide 1-877-336-2433
• SOS Conjugal Violence (QC residents) 1-800-363-9010

Services:

• We listen without judgement
• We offer compassion
• We respect confidentiality
• We explain your options
• We help you access services
• We support your choices

Website:

https://www.canada.ca/en/department-national-defence/services/benefits-military/health-support/sexual-misconduct-response.html

POC:

• North America toll-free: 1-844-750-1648
• National Capital Region, collect from anywhere, and via Iridium satellite: 613-996-3900
• Email: DND.SMSRC-CSRIS.MDN@forces.gc.ca

POC:

MPU Ottawa
Building 6, Carling Campus
60 Moodie Drive,
Ottawa,ON
+MPU Ottawa-UPM Ottawa@VCDS MPU(O)@Ottawa-Hull

Life Threatening Emergency or Crime in Progress
911

Other Emergencies 613-820-0123

Non-Emergency 613-596-0124

Chaplain Services (NCR):

• crisis intervention
• support and counseling (marriage, suicide prevention etc.)
• deployment
• addressing moral and ethical dilemmas
• referring you to other care providers such as social workers, psychologists or medical personnel

Website:

https://www.canada.ca/en/department-national-defence/services/benefits-military/health-support/chaplain.html

POC:

• Email: Chaplain@forces.gc.ca
• Telephone: 613-998-3156
• Operating hours: 07:30 to 16:00
• Contact Military Police – Duty Padre for afterhours assistance

Canadian Armed Forces Chaplains (outside of the NCR):

To contact your Regional Chaplain, call 1-866-502-2203

Providers of mental health and psychosocial programs and services for CAF members.

• Eligibility: Primarily CAF members; however, includes family for those clinical activities that are in direct support of the CAF member’s care or treatment.
• Service Provider Details: CF Health Services is the main provider of mental health services for the CAF. Providers may include psychiatrist, psychology, social worker, mental health nurse, addiction counsellors and/or Health Services Chaplains. In smaller locations if no CAF service providers are available, the CAF member and their family may be referred to programs and services in their local community.
• Specifics and/or Limitations: Providing information on local psychosocial and mental health services available to CAF member and family members including referral to these resources. 
• Consultation: i.e. obtaining information from a family member, as part of a mental health assessment.
• Crisis Intervention: exceptional circumstance.
• Provision of psycho-education.
• Provision of marital and family therapy.
• Contact Information: Available at CAF medical clinics

Website:
https://www.cafconnection.ca/National/Programs-Services/Mental-Health/Mental-Health-Programs-and-Services.asp

Confidential, 24/7 line to help with well-being and work performance concerns.

• Eligibility: CAF community including Regular Force, Reserve Force, Cadets and their families.
• Service Provider Details: Offered by professional counsellors through the Employee Assistance Services of Health Canada.
• Specifics and/or Limitations: No cost, focus on short-term counselling, maximum of eight sessions per situation, will refer to the local community if necessary.
• Contact Information: 1-800-268-7708

Supportive counselling seven days a week, 24 hours a day.

• Eligibility: Spouse, partner, child, parent or relative of a CAF member, including families of the fallen.
• Service Provider Details: FIL counsellors provide supportive counselling seven days a week, 24 hours a day. By calling the FIL, you will be connected to friendly, experienced professionals who are well-versed on CAF communities and services. 
• Specifics and/or Limitations: Short-term supportive counselling is conducted virtually via phone or email. 
• Contact Information: Email: FIL@CAFconnection.ca 
  • 1-800-866-4546 (North America)
  • 00-800-771-17722 (International)
  • 1-613-995-5234 (Collect calls)

Employed by MFRCs, support for families coping with an illness, injury, death or special need.

• Eligibility: All family members of an ill or injured CAF member, Regular or Reserve Force, including families of the fallen.
• Service Provider Details: An MFRC employee - social worker/counsellor located within the Integrated Personnel Support Centre.
• Specifics and/or Limitations: No cost, short-term intervention for individual, family or group counselling.
• Contact Information: Locate your nearest MFRC or call Family Information Line 1-800-866-4546 or email FIL@CAFconnection.ca. 

Specialized assessment and treatment programs for those with OSIs.

• Eligibility: CAF members experiencing difficulties as the result of operational duties. Families are encouraged to participate.
• Service Provider Details: Team may include a psychiatrist, psychology, social worker, mental health nurse, addiction counsellors and/or health services chaplains.
• Specifics and/or Limitations: Located in Halifax, Gagetown, Valcartier, Ottawa, Petawawa, Edmonton and Esquimalt. Elements of Operational and Trauma Stress Support Centres programs are also available at smaller bases depending on population size and local resource availability.
• Contact Information: Available at CAF medical clinics. 

Services:

The Road to Mental Readiness (R2MR) program provides training and education focused on increasing mental health awareness, decreasing stigma and other barriers to care, and enhancing well-being and performance. The training sessions are delivered throughout a CAF member’s career, including pre and post deployment, and are also available to CAF families through their local MFRC.  A mobile app (R2MR) is also available for free on iTunes and Google Play that supplements the training content, including personalized application of the resilience building skills, and can link CAF members and their families to local resources.

Link: https://apps.apple.com/ca/app/r2mr/id1148743063  or
https://play.google.com/store/apps/details?id=ca.drdc.rddc.r2mr&hl=en_CA (R2MR app)

Our website is currently being updated.

POC: R2MR_Ops_Trg@forces.gc.ca

Psychoeducational or psychosocial programs on military lifestyle issues.

• Eligibility: Spouse, partner, child, parent or relative of a CAF member.
• Service Provider Details: MFRC mental health team may include counsellors, psychotherapists, psychology or social workers.
• Specifics and/or Limitations: Programs vary by location. No referral is necessary, though some centres can offer treatment for specific mental health diagnoses with referral. No cost, focus on short-term counselling, can be individual or group.
• Contact Information: Call Family Information Line 1-800-866-4546 or email FIL@CAFconnection.ca. 
• Military Family Services Program Mental Health Services Framework 

Supplementary insurance benefits for families of CAF members.

• Eligibility: Families (including spouse and dependents) of CAF members as defined by Sunlife.
• Service Provider Details: A portion of the Public Service Health Care Plan coverage includes access to treatment by a psychologist.
• Specifics and/or Limitations: Eligible for up to $2,000 per calendar year for psychologist. Requires a physician's referral, good for one year. In isolated postings, where no psychologist is available locally, the services of a social worker apply as an alternative.
• Contact Information: Public Service Health Care Plan through Sunlife Financial.

Confidential, 24/7 line for all Veterans, their families and caregivers.

• Eligibility: Veterans, their families and caregivers
• Service Provider Details: Offered by professional counsellors through the Employee Assistance Services of Health Canada.
• Specifics and/or Limitations: No cost, focus on short-term counselling, maximum of eight sessions per situation, will refer out if necessary
• Contact Information: 1-800-268-7708

Programs and services include: 

• Term life insurance plans;
• Long Term Disability & Vocational Rehabilitation Program;
• Travel insurance;
• Term 100 Life Insurance;
• Financial Planning;
• Canadian Armed Forces Savings Plans; 
• Financial Counselling (Includes access to loans and grants from the Support Our Troops funds)

Website:

https://www.cafconnection.ca/National/Programs-Services/Financial-Services/SISIP-Financial.aspx

Visit SISIP.com for details on all programs and services available to you

Evidence based workshops and campaigns that focus on behaviour change and on creating a supportive environment within the CAF.

Workshops are available at no cost to military members and their family members (18 yrs +), as well as civilian Defence Team members (when space permits).

Core program areas: Social Wellness, Nutritional Wellness, Injury Prevention and Active Living, Addiction Awareness and Prevention.

Register and find program information online:

• Website: www.PSPOttawa.ca/HealthPromotion
• Email:  OttawaHealthPromotion@forces.gc.ca
• Call: 613-901-5496

In support of the CDS’ Physical Fitness Strategy: Balance, the Health Promotion team works towards creating a culture of health and fitness in the CAF. Find out more online.