Contact Information for Canadian Forces Support  Group Ottawa-Gatineau (CFSG(O-G))

General inquiries

Office Contact information
National Defence Headquarters 613-992-4581
613-992-4582
Military Personnel outside the NCR 613-992-4581
613-992-4582

Operations and duty personnel

Office Contact information
Canadian Forces Integrated Command Center 613-998-4136
CFSU(Ottawa) Duty Clerk 613-222-7629
Facilities Management Service Calls 1-800-463-1850
NCR Military Police Operations 613-995-0123
Pass Control 613-992-5467

Administration and support services

Office Contact information
BMO/Desjardins Payment 613-971-6449
Acquisition CardsDTEA 613-971-6450
DTEC Travel Cards 613-971-6451
DTM Passports/Reception 613-956-8772
Hogg Robinson Group 1-866-857-3578
Imaging Services Ottawa 613-993-2230
Personnel Support Center Reception Desk 613-996-1044
Security Clearances - DPM Secur 2 613-945-3544
inquiries@forces.gc.ca
SISIP Reception 613-233-2177 (NDHQ Peakes)
613-901-5098 (NDHQ Carling)
Clothing Store 613-934-8677
Transport Dispatcher 613-998-3266

Relocation and housing

Office Contact information
Canadian Forces Housing Agency 613-990-2985
DLBM/TM Furniture and Effects
Domestic Moves 613-992-8771
U.S. Moves 613-996-6251
International Moves 613-996-5416
Royal/Lepage Relocation Services - Reception desk 613-992-7361
PSP Military Housing 613-521-2696

Help desks and help lines

Office Contact information
Canadian Forces Network Operations Center 613-945-7777
CLAIMS-X Help line 613-904-3686
P-OTG.ClaimsX@intern.mil.ca
DRMIS Helpdesk 613-971-7941
DRMIS-SIGRD@forces.gc.ca
Facilities Management Service Calls 1-800-463-1850
HRIC 613-996-3333
NCR Service Desk Technology Products & Services 613-992-4000
Option 1 for the Service Desk
Option 6 for Urgent After-Hour Support
TIME ICR Assistance 613-798-1502
613-798-9698
TIME Voice Messaging Service  

Member support services

Office Contact information
Members Assistance Program 1-800-268-7708
Teletypewriter: 1-800-567-5803
Chaplain 613-998-3246
Military Family Resource Centre 613-998-4888
Military Family Resource Centre Career Center  

Complaints and disputes

Office Contact information
Alternative Dispute Resolution Services 1-888-589-1750
Canadian Forces Ombudsman 613-992-0787
1-888-828-3626
MP Complaints Commission 613-947-5625

Openness and transparency

Office Contact information
Director Access to Information and Privacy  
Kimberly Empey, DAIP  
Mission Information Line 1-800-866-4546

Health services and medical and dental information

Office Contact information
1 Dental Unit (Montfort) Reception 613-945-1777
1 Dental Unit (NDHQ) Reception 613-901-5555
Ambulances 613-739-1918
Annual check-ups 613-901-5555
CF Dental Care Plan (Great West Life) 1-800-957-9777
Canadian Forces Health Services Centre Ottawa - Main Reception 613-945-1111
CFSU(O) Health Promotion 613-996-4315
DND/VAC centre for the care and support of injured members, injured veterans and their families 1-800-883-6094
Emergency Medical/Dental Assistance Outside of Canada (Blue Cross)
From anywhere else, place a collect call to Canada:
USA 1-800-563-4444
506-854-2222
Eye Clinic Receptionist 613-945-1550
Pharmacy 613-945-1000
PSP Recreation 613-998-8216
Social Workers 613-945-1060
Sun Life of Canada – Public Service Health Care Plan (PSHCP)
Ottawa Call Centre
Public Service Travel Emergency Line (Calling from Canada/US)
From other countries (collect call)
 
613-247-5100
1-800-667-2883
519-742-2581

Shared Support Services

Office Contact information
Client Contact Centre 613-901-4000
Mail services 613-992-0868

Fax numbers - CFSG(O-G)

Office Contact information
Headquarters 613-992-7196
PSC - Reception desk 613-992-1169
Releases 613-996-8084
Claims 996-8084 / 992-1169
FSS 613-995-1273

Fax numbers - Relocation services

Office Contact information
Brookfield Global Relocation Services 613-996-3008
613-996-2980
DLBM/TM Movements of furniture and effects 613-992-8768

Clothing stores

Office Contact information
Appointments / inquiries 819-939-9566
Duty Supply Tech 343-549-0562 ((emergencies only)
Medals 819-939-9554
Release section 819-939-9557
Tailor Shop 819-997-3844

Messes

Office Contact information
Army Officers’ Mess 613-236-0186 ext.227
HMCS Bytown Wardroom (Royal Canadian Navy Officers’ Mess) 613-235-7496 ext.1
CFS Leitrim Mess 613-945-5444
Connaught Range and Primary Training Centre Mess 613-998-2058
NDHQ Warrant Officers’ Mess 613-995-1287
Rideau Canal Junior Ranks’ Mess 613-992-4346
Royal Canadian Air Force Officers’ Mess 613-233-4610

Helping Professionals Contact List

  • Family Crisis Team for the NCR 

    Family Crisis Resources:

    • Base Social Workers (Mon-Fri) 613-945-1060
    • Chaplain Services (Mon-Fri) / (24/7) 613-998-3246
    • MFRC Social Worker (Mon-Fri) 613-998-4885
    • Military Police (24/7) 613-995-0123
    • Children’s Aid Society of Ottawa 613-747-7800
    • Direction de la protection de la jeunesse 1-800-463-4834
    • Family Information Line (24/7) 1-800-866-4546

    Crisis Counselling Services (24/7):

    • CF Member’s Assistance Program (CFMAP) 1-800-268-7708
    • Ottawa Distress Centre 613-238-3311
    • Tel-Aide Outaouais (French) Ottawa: 613-741-6433; Gatineau :819-775-3223
    • Mental Health Crisis Line 613-722-6914
    • Centre d’aide 24/7 (QC residents) 819-595-9999
    • Kids Help Phone 1-800-668-6868
    • Jeunesse, j’écoute (QC residents) 1-800-668-6868
    • 24/7 Crisis Line / Mobile Crisis and Intake Services (Youth) 613-260-2360
    • Family Information Line (24/7) 1-800-866-4546

    Programs for Men:

    • New Directions 613-233-8478
    • The Men’s Project 613-230-6179

    Information/Shelters for Abused Women (24/7):

    • Assaulted Women’s Helpline (ONT residents) 1-866-863-0511
    • Fem’Aide 1-877-336-2433
    • SOS Conjugal Violence (QC residents) 1-800-363-9010
  • Sexual Misconduct Response Centre (SMRC)

    Services:

    • We listen without judgement
    • We offer compassion
    • We respect confidentiality
    • We explain your options
    • We help you access services
    • We support your choices

    Website:

    http://www.forces.gc.ca/en/caf-community-support-services/confidential-counselling.page

    POC:

    • North America toll-free: 1-844-750-1648
    • National Capital Region, collect from anywhere, and via Iridium satellite:613-996-3900
    • Email: DND.SMRC-CIIS.MDN@forces.gc.ca
  • Military Police

    POC:

    MPU Ottawa
    Building 6, Carling Campus
    60 Moodie Drive,
    Ottawa,ON
    +MPU Ottawa-UPM Ottawa@VCDS MPU(O)@Ottawa-Hull

    Life Threatening Emergency or Crime in Progress
    911

    Other Emergencies 613-995-0123

    Non-Emergency 613-995-0124

  • Chaplain Services

    Chaplain Services (NCR):

    • crisis intervention
    • support and counseling (marriage, suicide prevention etc.)
    • deployment
    • addressing moral and ethical dilemmas
    • referring you to other care providers such as social workers, psychologists or medical personnel

    Website:

    https://www.canada.ca/en/department-national-defence/services/benefits-military/health-support/chaplain.html

    POC:

    • Email: Chaplain@forces.gc.ca
    • Telephone: 613-998-3156
    • Operating hours: 07:30 to 16:00
    • Contact Military Police – Duty Padre for afterhours assistance

    Canadian Armed Forces Chaplains (outside of the NCR):

    To contact your Regional Chaplain, call 1-866-502-2203

  • Canadian Forces Health Services

    Providers of mental health and psychosocial programs and services for CAF members.

    • Eligibility: Primarily CAF members; however, includes family for those clinical activities that are in direct support of the CAF member’s care or treatment.
    • Service Provider Details: CF Health Services is the main provider of mental health services for the CAF. Providers may include psychiatrist, psychology, social worker, mental health nurse, addiction counsellors and/or Health Services Chaplains. In smaller locations if no CAF service providers are available, the CAF member and their family may be referred to programs and services in their local community.
    • Specifics and/or Limitations: Providing information on local psychosocial and mental health services available to CAF member and family members including referral to these resources. 
    • Consultation: i.e. obtaining information from a family member, as part of a mental health assessment.
    • Crisis Intervention: exceptional circumstance.
    • Provision of psycho-education.
    • Provision of marital and family therapy.
    • Contact Information: Available at CAF medical clinics

    Website:
    https://www.cafconnection.ca/National/Programs-Services/Mental-Health/Mental-Health-Programs-and-Services.asp

  • Canadian Forces Member Assistance Program 

    Confidential, 24/7 line to help with well-being and work performance concerns.

    • Eligibility: CAF community including Regular Force, Reserve Force, Cadets and their families.
    • Service Provider Details: Offered by professional counsellors through the Employee Assistance Services of Health Canada.
    • Specifics and/or Limitations: No cost, focus on short-term counselling, maximum of eight sessions per situation, will refer to the local community if necessary.
    • Contact Information: 1-800-268-7708
  • Family Information Line

    Supportive counselling seven days a week, 24 hours a day.

    • Eligibility: Spouse, partner, child, parent or relative of a CAF member, including families of the fallen.
    • Service Provider Details: FIL counsellors provide supportive counselling seven days a week, 24 hours a day. By calling the FIL, you will be connected to friendly, experienced professionals who are well-versed on CAF communities and services. 
    • Specifics and/or Limitations: Short-term supportive counselling is conducted virtually via phone or email. 
    • Contact Information: Email: FIL@CAFconnection.ca 
      • 1-800-866-4546 (North America)
      • 00-800-771-17722 (International)
      • 1-613-995-5234 (Collect calls)
  • Family Liaison Officer

    Employed by MFRCs, support for families coping with an illness, injury, death or special need.

    • Eligibility: All family members of an ill or injured CAF member, Regular or Reserve Force, including families of the fallen.
    • Service Provider Details: An MFRC employee - social worker/counsellor located within the Integrated Personnel Support Centre.
    • Specifics and/or Limitations: No cost, short-term intervention for individual, family or group counselling.
    • Contact Information: Locate your nearest MFRC or call Family Information Line 1-800-866-4546 or email FIL@CAFconnection.ca
  • Operational and Trauma Stress Support Centres

    Specialized assessment and treatment programs for those with OSIs.

    • Eligibility: CAF members experiencing difficulties as the result of operational duties. Families are encouraged to participate.
    • Service Provider Details: Team may include a psychiatrist, psychology, social worker, mental health nurse, addiction counsellors and/or health services chaplains.
    • Specifics and/or Limitations: Located in Halifax, Gagetown, Valcartier, Ottawa, Petawawa, Edmonton and Esquimalt. Elements of Operational and Trauma Stress Support Centres programs are also available at smaller bases depending on population size and local resource availability.
    • Contact Information: Available at CAF medical clinics
  • The Road to Mental Readiness (R2MR)

    Services :

    The Road to Mental Readiness (R2MR) program provides training and education focused on increasing mental health awareness, decreasing stigma and other barriers to care, and enhancing well-being and performance. The training sessions are delivered throughout a CAF member’s career, including pre and post deployment, and are also available to CAF families through their local MFRC.  A mobile app (R2MR) is also available for free on iTunes and Google Play that supplements the training content, including personalized application of the resilience building skills, and can link CAF members and their families to local resources.

    Link : https://apps.apple.com/ca/app/r2mr/id1148743063  or
    https://play.google.com/store/apps/details?id=ca.drdc.rddc.r2mr&hl=en_CA (R2MR app)

    Our website is currently being updated.

    POC : R2MR_Ops_Trg@forces.gc.ca

  • MFRC Mental Health Programs and Services

    Psychoeducational or psychosocial programs on military lifestyle issues.

    • Eligibility: Spouse, partner, child, parent or relative of a CAF member.
    • Service Provider Details: MFRC mental health team may include counsellors, psychotherapists, psychology or social workers.
    • Specifics and/or Limitations: Programs vary by location. No referral is necessary, though some centres can offer treatment for specific mental health diagnoses with referral. No cost, focus on short-term counselling, can be individual or group.
    • Contact Information: Call Family Information Line 1-800-866-4546 or email FIL@CAFconnection.ca
    • Military Family Services Program Mental Health Services Framework 
  • Sunlife

    Supplementary insurance benefits for families of CAF members.

    • Eligibility: Families (including spouse and dependents) of CAF members as defined by Sunlife.
    • Service Provider Details: A portion of the Public Service Health Care Plan coverage includes access to treatment by a psychologist.
    • Specifics and/or Limitations: Eligible for up to $2,000 per calendar year for psychologist. Requires a physician's referral, good for one year. In isolated postings, where no psychologist is available locally, the services of a social worker apply as an alternative.
    • Contact Information: Public Service Health Care Plan through Sunlife Financial.
  • Veterans Affairs Canada Assistance Line

    Confidential, 24/7 line for all Veterans, their families and caregivers.

    • Eligibility: Veterans, their families and caregivers
    • Service Provider Details: Offered by professional counsellors through the Employee Assistance Services of Health Canada.
    • Specifics and/or Limitations: No cost, focus on short-term counselling, maximum of eight sessions per situation, will refer out if necessary
    • Contact Information: 1-800-268-7708
  • SISIP
  • Ottawa Health Promotion Services

    Evidence based workshops and campaigns that focus on behaviour change and on creating a supportive environment within the CAF.

    Workshops are available at no cost to military members and their family members (18 yrs +), as well as civilian Defence Team members (when space permits).

    Core program areas: Social Wellness, Nutritional Wellness, Injury Prevention and Active Living, Addiction Awareness and Prevention.

    Register and find program information online:

    In support of the CDS’ Physical Fitness Strategy: Balance, the Health Promotion team works towards creating a culture of health and fitness in the CAF. Find out more online.

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