Hours: 0800 hrs – 1600 hrs, Monday to Friday
Starting on 19 October 2020, the line is closed during the weekend. Please call Ottawa Public Health (OPH) at 613-580-6744 on the weekends, open 0900hrs - 1700hrs.
It is an important first step in guiding CAF members through the symptoms and testing possibilities of COVID. If, during silent hours, a CAF member is so unwell they cannot wait for Monday to access the COVID Assessment centre, they are to report to an Ottawa Public Health community COVID assessment centre or local emergency room for care. On the following work day, they are to contact the COVID hotline to receive advice on required follow up. It is essential that CFHS be aware of CAF members who have consulted civilian public health testing centres over silent hours so results obtained in a timely manner.
The Info line is monitored by our team of healthcare professionals who can answer questions and provide up-to-date information for the following:
- Questions and concerns regarding the Coronavirus disease (COVID-19);
- Assessments to determine requirement for self-isolation/self-monitoring and/or testing for COVID-19; and
- Advice and information to Chain of Command on how to manage members who are on self-isolation, self-monitoring, returning to work, or any other queries.
CAF members are invited to leave a contact number on voicemail if they are not able to get through immediately. A healthcare provider will return your call as soon as possible.
Civilian employees or CAF members with questions or concerns about their civilian family members should consult the Government of Canada (COVID-19) website for the latest tools and resources.
Location: 1745 Alta Vista Drive (old NDMC building)
Hours: 0830-1300 hrs, five days a week (Monday- Friday)
The COVID-19 information line and the Screening and Assessment Centre will be exceptionally closed during Labour Day on Monday, September 7, 2020.
Patients with a new cough and/or fever or shortness of breath should call the COVID-19 information line. Patients will then be directed to the COVID-19 clinic for further assessment as required based on the telephone screening. These members are NOT to report to the main CF H Svcs C (O) location (Montfort).
- Clinicians will be on hand to provide screening and care to those who present at this alternate site;
- Tests for COVID-19 will be done at that site, for patients that are assessed to meet the testing criteria; and
- Sick patients should cover their nose and mouth with a surgical mask, or scarf if no mask is available, when travelling to and from medical appointments. This is especially true of members transiting from Gatineau, who are likely to be stopped by law enforcement to present military ID.
Testing turnaround times vary between 24 to 72 hrs (minimum). We expect turnaround times will continue to vary and require patience as we work with our civilian partners who complete the testing process for CAF members.
There exists a separate procedure for Operational and Administrative testing. As testing results turnaround times vary, we will require maximum notice regarding travel and deployments to ensure results are available in time for the anticipated travel. The turnaround time is now 72 hrs and will need to be factored into the planning process. Alternate arrangements for short notice testing will require coordination between the NCR surgeon and the CoC.
As we approach the September return to school and the fall flu season, we will encounter more and more staff who will have symptoms similar to COVID-19. If two (2) or more members from the same section become symptomatic, the Chain of Command is to contact the COVID hotline to discuss the situation and determine the level of risk. If testing is recommended, options will be discussed with the Chain of Command as to how to access testing for the section/department.
At the onset of the COVID-19 pandemic, Reservists (CL A & B less than 180 days) were included in the patient population covered by the Canadian Forces Health Services Centre Ottawa COVID-19 Testing Site. This was done due to operational imperatives to generate forces in support of Op LASER, coupled with the lack of civilian testing capacity in the National Capital Region (NCR).
We are eight months into the pandemic and the NCR has sufficient testing capacity with Ottawa Public Health in order to deliver this service to our Reserve Forces in the Area of Responsibility. As such, we will no longer be providing COVID Testing or follow up care for Reservists Class A & B less than 180 days. That being said, there are exceptions such as operational needs which should be clearly identified when emailing the NCR COVID-19 positional mailbox (COVID-19InfoLineNCR-InfoCOVID-19RCN@forces.gc.ca), if not contacted directly. The other exception is in the case of a possible exposure in the CAF workplace where individuals may have come in contact with a positive case during a training event. This will require a strong involvement from the Chain of Command for contact identification and IOT determine how affected members can be directed to receive support through the COVID-19 Information Line.
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