Canadian Forces Health Services Centre Ottawa

Update on health services available during COVID-19

****UPDATE 11 August 2020****

In light of the COVID-19 Outbreak, CF H Svcs C (O) has modified the delivery of health services. Most services are available through the use of telehealth, however some services are still available in person. Please consult the updated list of services below for details.

For emergencies anytime, you are reminded to report to the nearest ER, or call 911.

Effective Monday 27 Apr 20 - all patients, regardless of their reasons for presenting at the CF H Svcs C facility for care, will be required to wear a mask upon entry to the facility and for the duration of their visit. Masks will be provided as supply allows, however, we encourage all patients to bring/wear their own non-medical mask or cloth face covering upon arrival to the facility.

******New******

As the business resumption plan is executed, Canadian Forces Health Services Centre (Ottawa) (CF H Svcs C (O)) regular activities will resume as well. As a result,  the hours of operation and service delivery at the NCR COVID Assessment centre will be modified to account for other health care services which will be increasingly offered.

Beginning 4 August 2020, the assessment centre will transition from being open seven (7) days a week from 0900-1200 hrs to being open Monday-Friday from 0830-1300 hrs. The NCR COVID Assessment centre will no longer be open on weekends. Silent hours testing will be provided by civilian testing sites.

Government of Canada’s COVID-19 Symptom Self-Assessment Tool

The Government of Canada's COVID-19 symptom self-assessment tool is available online for Canadians who want to determine if they should seek medical attention for COVID-19.

CAF NCR - COVID-19 Respiratory Illness Information Line

It is an important first step in guiding CAF members through the symptoms and testing possibilities of COVID. If, during silent hours, a CAF member is so unwell they cannot wait for Monday to access the COVID Assessment centre, they are to report to an Ottawa Public Health community COVID assessment centre or local emergency room for care. On the following work day, they are to contact the COVID hotline to receive advice on required follow up. It is essential that CFHS be aware of CAF members who have consulted civilian public health testing centres over silent hours so results obtained in a timely manner.

Phone: 343-548-2773
Hours: 0800-1600hrs, seven days a week

The Info line is monitored by our team of healthcare professionals who can answer questions and provide up-to-date information for the following:

  • Questions and concerns regarding the Coronavirus disease (COVID-19);
  • Assessments to determine requirement for self-isolation/self-monitoring and/or testing for COVID-19; and
  • Advice and information to Chain of Command on how to manage members who are on self-isolation, self-monitoring, returning to work, or any other queries.

CAF members are invited to leave a contact number on voicemail if they are not able to get through immediately. A healthcare provider will return your call as soon as possible.

Civilian employees or CAF members with questions or concerns about their civilian family members should consult the Government of Canada (COVID-19) website for the latest tools and resources.

CAF NCR COVID-19 Screening and Assessment Clinic

Location: 1745 Alta Vista Drive (old NDMC building)
Hours: 0830-1300 hrs, five days a week (Monday - Friday)

Since Monday 16 Mar 20, and until further notice, patients with a new cough and/or fever or shortness of breath should call the COVID-19 information line. Patients will then be directed to the COVID-19 clinic for further assessment as required based on the telephone screening. These members are NOT to report to the main CF H Svcs C (O) location (Montfort).

  • Clinicians will be on hand to provide screening and care to those who present at this alternate site; and
  • Tests for COVID-19 will be done at that site, for patients that are assessed to meet the testing criteria.
  • Sick patients should cover their nose and mouth with a surgical mask, or scarf if no mask is available, when travelling to and from medical appointments. This is especially true of members transiting from Gatineau, who are likely to be stopped by law enforcement to present military ID.

Over the last couple of months, we have been very fortunate to have testing turnaround times of approximately 24 hrs through Ottawa Public Health. Unfortunately, as testing volumes continue to increase in the NCR, turnaround times have increased to 72 hrs (minimum). We expect turnaround times will continue to vary and require patience as we work with our civilian partners who complete the testing process for CAF members.

CAF NCR - COVID-19 Operational and Administrative testing

There exists a separate procedure for Operational and Administrative testing. As testing results turnaround times vary, we will require maximum notice regarding travel and deployments to ensure results are available in time for the anticipated travel. The turnaround time is now 72 hrs and will need to be factored into the planning process. Alternate arrangements for short notice testing will require coordination between the NCR surgeon and the CoC.

As we approach the September return to school and the fall flu season, we will encounter more and more staff who will have symptoms similar to COVID-19. If two (2) or more members from the same section become symptomatic, the Chain of Command is to contact the COVID hotline to discuss the situation and determine the level of risk. If testing is recommended, options will be discussed with the Chain of Command as to how to access testing for the section/department.

Walk-in/sick parade (Day Treatment Unit)

Location: CF H Svcs C (O) - 713 Montreal Rd
Hours: 0730-1200 hrs, Mon-Fri

* Important! Sick parade for members with urgent/acute care needs, who do not have symptoms of a respiratory illness or recent travel.  

* Please note that an active screening process is in place at the main entrance for all staff and patients.  We ask everyone to be honest in their answers, in order to protect all patients and staff.  All patients who may be experiencing symptoms of COVID-19 or have been in contact with someone with COVID-19 are to call the info line above or present themselves to the screening clinic for an assessment.

* Effective Monday 27 April, all patients entering our facility, regardless of symptoms or not, must wear respiratory masks (e.g. surgical, industrial or cloth).  We encourage all patients to please bring/wear their own masks or face coverings.

Primary Care – CDUs

Hours: By appointment, Mon-Fri
Reception: (613) 945-1111

Given the increased number of calls we receive, please expect delays on phone lines, email replies, and voicemail returns as we adjust our services. Your continued collaboration and patience is appreciated. Updated services and processes are as follows:

  • Scheduled appointments: Although most appointments will be conducted via telehealth, there are still some instances where we may ask you to present in person for a specific service.  Unless otherwise instructed by your clinician, follow-ups will be conducted via telehealth.  Please contact your CDU to confirm your appointment and contact information. Please do not email your clinician.
  • Booking a new appointment:
    • Follow up: Please contact your CDU to book a telehealth follow-up appointment. Should it be deemed that you need to be seen in person, you will be provided with specific direction by your healthcare provider;
    • Acute or Urgent Issues:  Please refer to the sick-parade/walk-in services
    • Sick Chit/MELs: For members whose sick chit/MELs are expiring, please call your CDU for an appointment.
    • Prescription Renewals:  Please contact pharmacy for further information.
  • Medicals (PHAs).  All essential/urgent medicals will be conducted as defined below:
    • Medicals needed for operational reasons
    • OUTCAN medicals and assessments
    • UNMO medicals
    • Aircrew medicals only for those who are in active flying positions
    • Release medicals
    • Routine medicals needed for contract renewal / employment / component transfers

Not sure if your medical is urgent? We ask that you please contact the PHA Cell by phone or email (CDUPHAs-EMPUPSS@forces.gc.ca) and your CDU to connect with a staff member to determine if your medical needs to be completed.

* Given the nature of telephone appointments, there are limitations in terms of information security, privacy and the potential for breach of patient confidentiality, and also due to lack of in-person contact and physical exam. To proceed on the telephone, you will need to give consent given the above limitations. Further explanation of these limitations will be given prior to our telephone appointment.

Case Management

Hours: 0730-1530 hrs, Mon-Fri
Phone: (613) 945-1454
Email: CaseManagementOttawa@forces.gc.ca

Case Management services are available via telehealth.  Please contact the case management office for assistance.

Pharmacy

Hours: 0730-1500 hrs, Mon-Fri
Phone: (613) 945-1000, Fax: (613) 945-1069
E-mail: pharm.ottawa@forces.gc.ca

Pharmacy is still providing services as usual.

  • Avoid visiting civilian pharmacies if at all possible.
    • Why?  
      1. Civilian pharmacies are experiencing issues with drug supply (issues that have been largely fixed in the CAF). Therefore CAF members may not be able to get the medications they require (or quantities they require) when going to a civilians pharmacy.
      2. We are doing our best not the become a burden on the civilian healthcare system. CAF has its own drug supply and its own pharmacies and therefore there is no need to utilize already strained civilian infrastructure.
  • If you are self-isolating: we will deliver medications to your home, please call or email us.
  • We are working on plans to increase home deliveries and curbside pick-up (so you don’t have to physically enter the clinic if you don’t have to). We will contact you to make arrangements as much as possible.
    • Curbside pickup: will be done in a pre-specified timeslot. We will let you know when to pick up and what the process will be.
    • Please email us 48 hours ahead of time for any special pickup or delivery requests.
    • Friend or family member pickup for you? Please email us their name.
    • Do not call from the clinic lobby to have pharmacy staff bring down medications on short notice. This both increases risk of error and risk of unnecessary exposure.

Laboratory

Hours: 0730-1500 hrs.

Mental Health

Hours of Operation: 0730 - 1500 hrs
Phone: 613-945-1060

The Mental Health Department Services will be available primarily through virtual care.

Please do not present in person to the MH Dept unless an appt has been pre-arranged.

Psychosocial Services: MH intake services, pre/post deployment screenings, OUTCAN screenings, Social Work Reports and short term counselling are available through virtual care. MH Intake can be reached by phone only during the hours of 0730-1200 hrs. If you require urgent in-person clinical care, please report to the DTU before 1200 hrs for medical assessment. After hours, please visit your nearest Emergency Room.

GMH/OTSSC Services: The General Mental Health, and Operational Trauma and Stress Support Centre services continue to be available primarily through virtual health care. Any need for in-person assessments will be determined by the assessing clinician.

The MH Dept website provides more detailed information regarding services currently offered. We continue to appreciate the patience and adaptiveness of military members as we strive to maintain and enhance the delivery of MH services under COVID-19 conditions.

It may be normal to experience stress and anxiety during crises, such as COVID-19. Here is an article provided by CF Health Services Group with some tips and strategies to take care of your mental health during this pandemic.

The following mental health resources are also available to you if you require support outside of clinic hours:

Physiotherapy

Montfort physio clinic: (613) 945-1585
Carling Campus physio clinic: (613) 901-6502
Hours: 0730-1530 hrs, Mon-Fri

  • Services are reopening to providing in-person care when absolutely needed.
  • Telehealth services will be favoured over in-person care when possible.
  • Previously scheduled Physiotherapy and Occupational Therapy appointments are being rescheduled.  We will contact you to book a new appointment.
  • Visit the physiotherapy webpage for more details.

Community Health / Routine Immunizations

  • Routine immunizations are not available at this time, we will advise once services have resumed.
  • Questions or concerns can be directed to the main reception at (613) 945-1111.

Specialist Services

Phone: 613-945-1550

  • Specialists are conducting telehealth and seeing urgent patients.
  • If you have a booked appointment and have not heard from a clerk concerning how your appointment will be conducted, please call ahead prior to coming to the building.
  • All elective surgeries are cancelled until further notice.

Preventive Medicine

  • Preventive Medicine services are limited at this time.
  • Questions or concerns can be directed to the PMED Duty phone at (343) 571-3501.

Medical Finance - Blue Cross admin, patient claims

  • Phone: (613) 945-1833
  • Please call for assistance.

Health Records

  • Phone: (613) 945-1311
  • Please call for assistance.

1 Dental Unit Detachment Ottawa

Carling campus: 613-901-5555
Montfort Dental Clinic: 613-945-1777
Hours: 0730-1530 hrs, Mon-Fri

  • As the response to COVID-19 evolves, 1 Dental Unit Det Ottawa will now provide dental services to deploying and high-readiness personnel in addition to emergency treatment.
  • Carling and Montfort Dental Clinics will remain open between the hours of 0730 and 1530.
  • Emergency dental treatments will be provided to alleviate pain, infection or loss of function.
  • Please call  the clinic to discuss your situation BEFORE presenting in person.
  • All previously scheduled routine dental appointments are cancelled until further notice.

About the unit

The Canadian Forces Health Services Centre Ottawa (CF H Svcs C (O)) is located at 713 Montreal Road, Ottawa. This Health Services Centre is one of 32 Canadian Armed Forces (CAF) clinics across the country whose role it is to provide health services to CAF members and other people entitled to come to us for their health care.

It is our mission to optimize the health of eligible personnel in the National Capital Region and Europe through excellence in the provision of health care.

Detachments

Services

Command Team

Contact information

Canadian Forces Health Services Centre Ottawa
101 Colonel By Drive
Ottawa ON K1A 0K2

Centralized telephone number: 613-945-1111

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