Canadian Forces Health Services Centre Ottawa

Important

In the event of a medical emergency, please report to the nearest ER or call 911 immediately.

Measles Advisory

Confirmed cases of measles have been reported in the National Capital Region. According to Ottawa Public Health, there is currently no evidence of local transmission and the risk to the general population remains low.

DND personnel are encouraged to:

Monitor the Ottawa Public Health measles webpage for updates on confirmed cases and exposure locations in the areas where they live and work: https://www.ottawapublichealth.ca/measles.
Follow all guidance issued by DND, Canadian Forces Health Services, and Ottawa Public Health regarding contact tracing, symptom monitoring, and immunization.

For more information consult Surgeon General message: Measles in Canada - What you need to know - Canada.ca

Stay informed. Stay protected. Vaccination remains the most effective protection against measles.

About the unit

The Canadian Forces Health Services Centre Ottawa (CF H Svcs C (O)) is located at 713 Montreal Road in Ottawa. It is part of a network of 32 Canadian Armed Forces (CAF) clinics across the country dedicated to providing health services to CAF members and entitled civilian members of the CAF.

Our mission is to optimize the health care of eligible personnel serving in the National Capital Region and abroad and to support the operational capability of the CAF. We accomplish this mission by providing excellent health care to eligible personnel.

Mask policy and prevention of respiratory infections:

To ensure everyone's safety, the clinic provides masks for all patients, visitors and staff. When you arrive, you'll find a mask and hydroalcoholic solution. Please follow these steps:

Wash your hands;
Wear a mask:
- Make sure your mask completely covers your nose, mouth and chin.
- Check that there are no gaps between your face and the mask.
- Adjust the straps, ribbons and nose cover
Wash your hands again;

Keep your mask on at all times during your visit to protect yourself and others.

For any questions related to respiratory infections, please consult the following links:

Ottawa Public Health (OPH)
Public Health Ontario (PHO)
Public Health Agency of Canada (PHAC):
- https://www.canada.ca/en/public-health/services/diseases/flu-influenza.html
- https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/prevention-risks.html

Unit Safety Policy

We understand that you need support, care and empathy. All Defence Team members deserve a safe work environment with mutual respect, compassion and understanding. Thank you for helping us maintain a healthy and respectful environment.

We want to hear from you about your experience in our care! Take a moment to send us a comment or describe your experience. We believe in a good working relationship between patients, families and healthcare providers and we trust that an open communication is essential to quality care. Please share your compliments and concerns using our Patient Care Feedback Tool.

If this is a complaint about your individual healthcare. Please submit using the patient complaint submission tool using this link: Patient Complaint Submission Tool.

For a direct source of information, referrals, and educational resources related to your complaints and concerns, please contact the National Defense and Canadian Armed Forces Ombudsman

For more information regarding the Grievance process and access to tools related to Workplace conflict, misconduct, and complaints, please access the following link: Canadian Armed Forces Grievance System

Detachments

Det Geilenkirchen

Services

COVID-19

COVID-19 Vaccination Update

All CAF personnel in the NCR are to follow the directions in the NCR Wide message to be distributed by CFSG O-G and refrain from contacting the CF H Svcs C (O) Allergy & Immunization, DTU or CDU to inquire about the vaccine. Useful information is available by clicking the link above.

Update on health services available during COVID-19

CF H SVCS C (O) reminder regarding access to the clinic services

To all CAF personnel in the National Capital Region (NCR), please take note of the following reminder regarding access to our services. Bearing in mind that we are trying to keep physical contacts at a minimum, we would appreciate if patients booked their appointments via email or phone rather than showing up at the clinic. In the past weeks, some have presented themselves in person to book an appointment, and considering the evolving COVID situation in the NCR it will help us ensure everyone’s safety if those occurrences are prevented. Thanks again very much for your ongoing cooperation.