Contact the Canadian Forces Housing Agency

We manage military housing on behalf of the Department of National Defence. We are responsible for the maintenance and allocation of nearly 11,800 homes at 27 locations across the country.

Housing Services Centres

Our Housing Services Centres at military housing locations are your first point of contact for housing information and services including allocations, rent information and maintenance.

Emergency after-hours response service

If you have an emergency maintenance issue outside of regular business hours, please contact the Emergency After-Hours Response Service at 1-800-903-2342. Please limit your requests for emergency maintenance to problems that affect health and safety, or that will cause significant damage to the home. See our Emergency After-Hours Response Service page for more information.

Customer service

Customer feedback is an important indicator of customer satisfaction levels and helps us measure how we are doing and how we can improve. Your input is very important and we are committed to maintaining a high standard of customer service.

Tell us about your customer service experience:

• Customer complaint resolution process
• Stars of the Canadian Forces Housing Agency program - nominate a Housing Services Centre employee who provided great customer service

You can reach our Head Office Customer Service team by email at CFHA-ALFC.HOPSCS-GLSC@forces.gc.ca or by phone at 1-888-459-2342.

General enquiries

Canadian Forces Housing Agency
National Defence Headquarters
Major-General George R. Pearkes Building
101 Colonel By Drive
Ottawa ON K1A 0K2

Telephone: 1-888-459-2342
Email: cfha-alfc@forces.gc.ca
Teletypewriter (TTY): 1-800-467-9877
Fax: 613-998-8060

Media enquiries

Media representatives can contact the Department of National Defence Media Liaison Office by email at mlo-blm@forces.gc.ca or by phone at 1-866-377-0811.