CJCR Group IT Service Desk
This page contains contact information for the Information Technology Service Management Centre (IT SMC).
IT Service Desk Hours
Date: January - May 2026
Monday to Friday
8 am to 8 pm, for all time zones
Closed:
- January 1, 2
- April 3, 6
- May 18
Date: 1 June - 21 August 2026
Monday to Friday
8 am to 4 pm, for all time zones
(8:30 am to 4:30 pm NL)
| Date | Service in English | Service in French |
|---|---|---|
| 24 June | Open | Closed |
| 1 July | Closed | Closed |
| 3 August | Closed | Open |
| 7 September | Closed | Closed |
More information
E-mail is preferred for requests, and telephone for technical support.
Examples of requests
- change in rank
- add user to a shared mailbox
- change primary language of profile (English or French)
When sending email requests include the following
- Service Number
- Corps/Squadron
Contact us
- Call us toll-free at 1-855-252-8082
Helpful links
IM/IT Aide-Memoire for Corps and Squadrons) (You are now leaving Canada.ca. Link accessible only on the Cadet365 SharePoint)
Digital Portal (You are now leaving Canada.ca. Link accessible only on the Cadet365 SharePoint)