Cadets and Junior Canadian Rangers IT Support and Resources

Password Reset

If your CCO Net/Cadet365 password is expired or doesn't work, visit the IT Frequently Asked Questions page to learn how to use the self-serve password reset.

Live Network and Application Status

You can now view the live status of our network and applications. If you're having technical problems, check here first to see if it is something wrong on our end.

IT Support Hours

The Service Desk is open 0800 to 2100 Monday-Friday, for all time zones.
E-mail is preferred for requests, and telephone for technical support.

Email: IT@Cadets.gc.ca

Call us toll-free at 1-855-252-8082

Resources

Services and applications

View the full catalogue of CCO IT services and applications and consult the associated documentation.

CCO Net

Learn about the Canadian Cadet Organizations Network (CCO Net) and how to access it. Read our Frequently Asked Questions and obtain troubleshooting help.

Computers and Equipment

How staff of the CCO can learn more about the IT equipment to assist them with their work.

Digital Skills

Learn how to get the most out of CCO IT. This blog-style series of articles addresses digital topics and skills relevant to CCO adult staff.

IT Security and Cyber Awareness

General IT security information and some handy guides and infographics you can download and print.

Mandatory Microsoft 365 Apps Suite Update

CCO Network mandatory update for existing installations across the network to the new Microsoft 365 (M365) Office suite of applications.

All adult staff now have access to Cadet365!

If you have just received your account credentials, start your onboarding process.

Do you know that you can access your @cadets.gc.ca email on your phone ?

See the FAQ page to know how!

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