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Official title: Employment and Social Development Canada 2015–2016 Departmental Performance Report

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What funds were used?

In 2015–16, Employment and Social Development Canada (ESDC) expenditures on programs and services totalled $122.8 billion, of which:

  • $117.1 billion (95 percent) directly benefited Canadians through Employment Insurance (EI), the Canada Pension Plan (CPP), Old Age Security, the Universal Child Care Benefit (UCCB) and other statutory transfer payment programs.
  • Departmental expenditures were $1.6 billion in voted grants and contributions and $2.0 billion for Part II of the Employment Insurance Act.

Who was involved?

As the fourth-largest department in the Government of Canada, our employees touched the lives of Canadians across the entire country. In 2015–16, of the total 21,010 FTEs (full-time equivalents – see Appendix: Definitions):

  • 17,067 FTEs (81 percent) were involved in the delivery of direct benefits to Canadians such as EI, the CPP, OAS, other statutory transfer payment programs and grants and contributions across Canada.
  • 3,943 FTEs (19 percent) were used for supporting the delivery of departmental programs and services.

ESDC assisted millions of Canadians in 2015–16

  • 785 million visits to the Service Canada website; close to 2.2 million calls answered by 1 800 O-Canada agents; 8.7 million in-person visits to Service Canada offices.
  • 4.6 million passports issued.
  • 2.95 million applications processed for EI (initial and renewal); 690,000 applications processed for CPP; 775,000 applications processed for OAS.
  • 24.7 million payments issued for EI (initial and renewal); 64.4 million payments issued for CPP; 68.5 million payments issued for OAS.
  • 640,000 full-time post-secondary students received federal student financial assistance, which includes students who received a Canada Student Loan, a Canada Student Grant and/or those who benefited from an in-study interest subsidy.
  • 395,027 students withdrew $3.27 billion from their RESPs to help fund their post‑secondary education.
  • 94 percent of labour disputes in federally regulated workplaces were settled as part of the collective bargaining process.

Points of service as of March 31, 2016

Points of service as of March 31, 2016
Points of service as of March 31, 2016: description follows
Text description of Points of service as of March 31, 2016
  • SCC: Service Canada Centres (320, includes 2 consolidated offices)
  • OS: Outreach Sites (237)
  • PO: Stand-alone Passport Offices (32)

Western Canada and Territories

  • 97 SCC
  • 116 OS
  • 10 PO + 1 co-located


  • 91 SCC
  • 76 OS
  • 13 PO


  • 75 SCC
  • 18 OS
  • 6 PO + 1 co-located


  • 57 SCC
  • 27 OS
  • 3 PO

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