Service Delivery Partnerships
As of March 31st, 2022, a total number of 80 partnerships were delivered. From this total, 45 partnerships agreements were signed in fiscal year 2021 to 2022.
Partnerships where Employment and Social Development Canada delivers services for partners
As of March 31st, 2022, a total number of 75 partnerships were delivered by ESDC for partners. From this total, 44 partnerships agreements were signed in fiscal year 2021 to 2022.
| Partner | SDP objective | Start date | End date |
|---|---|---|---|
| Administrative Tribunals Support Service of Canada: Social Security Tribunal | Provides web analytics on Non-Canada.ca sites | 04/01/2019 | 03/31/2023 |
| Agriculture and Agri-Food Canada | Provides web analytics on Non-Canada.ca sites | 04/01/2019 | 03/31/2023 |
| Canada Deposit Insurance Corporation | Provides information on eligible insured deposits | 09/01/2021 | 03/31/2022 |
| Canada Revenue Agency | Provides general enquires and application assistance for Canada Revenue Agency jobs (telephone and email) | 04/01/2021 | 03/31/2022 |
| Canada Revenue Agency | Provides accommodations to Canada Revenue Agency officers in Service Canada Centres in the North | 05/28/2019 | 03/31/2022 |
| Canada Revenue Agency | Distribution of tax form information | 10/01/2011 | 06/24/2022 |
| Canada Revenue Agency | Provides web analytics on Non-Canada.ca sites | 04/01/2019 | 03/31/2023 |
| Canadian Air Transport Security Authority | Provides information on carry-on luggage at security checkpoints | 08/23/2021 | 03/31/2022 |
| Canadian Food Inspection Agency | Provides general enquiries service on Canadian Food Inspection Agency programs and services | 04/01/2021 | 03/31/2022 |
| Canadian Food Inspection Agency | Provides web analytics on Non-Canada.ca sites | 04/01/2019 | 03/31/2023 |
| Canadian Human Rights Commission | Provides general enquiries service for Canadian Human Rights Commission programs (telephone and email) | 04/01/2021 | 03/31/2022 |
| Canadian Space Agency | Provides web analytics on Non-Canada.ca sites | 04/01/2021 | 03/31/2023 |
| Canadian Transportation Agency | Provides general enquiries service on Canadian Transportation Agency programs and services | 04/01/2021 | 03/31/2022 |
| Correctional Services Canada | Onboarding web content to Canada.ca (Migration) | 04/01/2021 | 03/31/2023 |
| Crown-Indigenous Relations and Northern Affairs Canada | Provides general enquiries service on eligibility for membership and status under the Qalipu Mi’kmaq First Nation Band Supplemental Agreement | 04/01/2021 | 03/31/2022 |
| Crown-Indigenous Relations and Northern Affairs Canada | Provides general enquiries service for Bill S-3 (Descheneaux) | 04/01/2021 | 03/31/2022 |
| Department of National Defence | Payment processing for the support for Compensation for Employers of Reservists Program | 02/16/2016 | No end date |
| Department of National Defence - Canadian Army | Onboarding web content to Canada.ca (Migration) | 04/01/2021 | 03/31/2022 |
| Department of National Defence - Royal Canadian Air Force | Onboarding web content to Canada.ca (Migration) | 04/01/2021 | 03/31/2022 |
| Department of National Defence - Royal Canadian Navy | Onboarding web content to Canada.ca (Migration) | 04/01/2021 | 03/31/2022 |
| Elections Canada | Provides Tier 2 information for polling day | 09/19/2021 | 09/20/2021 |
| Elections Canada | Provides information to electors in the context of the federal election to be held on September 20th, 2021 to ensure the delivery of a safe election during the pandemic | 09/17/2021 | 09/30/2021 |
| Elections Canada | Provides web analytics on Non-Canada.ca sites | 04/01/2019 | 03/31/2023 |
| Environment and Climate Change Canada | Provides general enquiries service on weather services | 04/01/2021 | 03/31/2022 |
| Environment and Climate Change Canada | Onboarding web content to Canada.ca (Migration) | 04/01/2021 | 03/31/2022 |
| Farm Products Council of Canada | Onboarding web content to Canada.ca (Publishing) | 04/01/2021 | 03/31/2022 |
| Financial Consumer Agency of Canada | Provides information on consumer rights in the financial sector | 08/23/2021 | 12/01/2021 |
| Financial Transactions and Reports Analysis Centre of Canada | Provides general enquiries service on Financial Transactions and Reports Analysis Centre of Canada programs and services | 04/01/2021 | 03/31/2022 |
| Fisheries and Oceans Canada | Provides general enquiries service on Department of Fisheries and Oceans programs and services | 04/01/2021 | 03/31/2022 |
| Fisheries and Oceans Canada | Grant Program to support self-employed Fish Harvesters in Canada affected by COVID-19 | 08/19/2020 | 06/30/2023 |
| Global Affairs Canada | Provides warehousing, inventory and distribution services for Global Affairs Canada publications | 04/01/2021 | 03/31/2022 |
| Global Affairs Canada | Provides web analytics on Non-Canada.ca sites | 04/01/2019 | 03/31/2023 |
| Government of Alberta | Payment processing for the Alberta Coal Workforce Transition Program | 01/23/2018 | No end date |
| Health Canada | Provide general enquiries service on Health Canada programs and services | 04/01/2021 | 03/31/2022 |
| Health Canada | Provides general enquiries service for COVID-19 | 04/01/2021 | 03/31/2022 |
| Health Canada - Public Health Agency of Canada | Provides web analytics on Non-Canada.ca sites | 04/01/2019 | 03/31/2023 |
| Immigration, Refugees and Citizenship Canada | Provides general enquiries service for International Experience Canada programs | 04/01/2021 | 03/31/2022 |
| Immigration, Refugees and Citizenship Canada | Operation of the Passport Service Delivery Program | 07/02/2019 | No end date |
| Immigration, Refugees and Citizenship Canada | In-Canada Biometrics Collection Services | 12/03/2019 | No end date |
| Immigration, Refugees and Citizenship Canada | Conducts inspections of employers hiring foreign workers through the International Mobility Program | 12/20/2019 | 03/31/2022 |
| Immigration, Refugees and Citizenship Canada | Provides information on COVID-19 proof of vaccination credential through multi-channel information delivery with an emphasis on digital self-serve to reduce call volumes, wait times and in-person visits to a minimum | 08/11/2021 | 03/31/2022 |
| Immigration, Refugees and Citizenship Canada | Provides web analytics on Non-Canada.ca sites | 04/01/2019 | 03/31/2023 |
| Impact Assessment Agency of Canada | Provides web analytics on Non-Canada.ca sites | 04/01/2019 | 03/31/2023 |
| Indigenous Services Canada | Provides general enquiries service on Secure Certificate of Indian Status programs and services | 04/01/2021 | 03/31/2022 |
| Indigenous Services Canada | Provides warehousing, inventory and distribution services for First Nations and Inuit Health Branch publications | 04/01/2021 | 03/31/2022 |
| Infrastructure Canada | Provides web analytics on Non-Canada.ca sites | 04/01/2021 | 03/31/2023 |
| Justice Canada | Provides information on Justice Canada programs and services | 04/01/2021 | 03/31/2022 |
| Justice - Federal Ombudsman for Victims of Crime | Onboarding web content to Canada.ca | 04/01/2019 | 03/31/2023 |
| Library and Archives Canada | Provides general enquiries service on Library and Archives Canada's genealogy and military records | 04/01/2021 | 03/31/2022 |
| Library and Archives Canada | Provides web analytics on Non-Canada.ca sites | 04/01/2019 | 03/31/2023 |
| Natural Resources Canada | Provides general enquiries service on ePortal accounts and assistance in the creation of a GCKey or other login methods | 04/01/2021 | 03/31/2022 |
| Natural Resources Canada | Provides information on the new Retrofit Initiative | 04/01/2021 | 03/31/2022 |
| Natural Resources Canada | Provides information to eligible applicants, and the process to submit a claim | 03/03/2022 | 03/31/2022 |
| Natural Resources Canada | Provides web analytics on Non-Canada.ca sites | 04/01/2019 | 03/31/2023 |
| Office of the Correctional Investigator | Provides web analytics on Non-Canada.ca sites | 04/01/2020 | 03/31/2023 |
| Office of the Secretary of the Governor General of Canada | Provides general enquiries service for the Office of the Secretary to the Governor General | 04/01/2021 | 03/31/2022 |
| Office of the Superintendent of Financial Institutions | Provides information on federally regulated pension plans | 10/01/2021 | 03/31/2022 |
| Office of the Superintendent of Financial Institutions | Provides web analytics on Non-Canada.ca sites | 04/01/2020 | 03/31/2023 |
| Public Health Agency of Canada | Provides general enquiries service on the ArriveCAN app and mandatory requirements (telephone and email) | 04/01/2021 | 03/31/2022 |
| Public Health Agency of Canada | Provides information on new quarantine measures in hotels for a three-day period and triages requests for hotel bookings | 04/01/2021 | 08/12/2021 |
| Public Health Agency of Canada | COVID-19 call centre - outbound calls to travellers to ensure compliance with the Quarantine Act | 04/01/2020 | 05/31/2022 |
| Public Safety Canada | Provides web analytics on Non-Canada.ca sites | 04/01/2019 | 03/31/2023 |
| Public Service Commission | Provides general enquires and application assistance for GC jobs - Complete password resets for clients (telephone and email) | 04/01/2021 | 03/31/2022 |
| Public Service Commission | Provides web analytics on Non-Canada.ca sites | 04/01/2019 | 03/31/2023 |
| Public Services and Procurement Canada | Provides web analytics on Non-Canada.ca sites | 04/01/2019 | 03/31/2023 |
| Public Service and Procurement Canada - Canada Gazette | Provides Government of Canada Search services on Non-Canada.ca sites | 04/01/2020 | 03/31/2023 |
| Statistics Canada | Provides web analytics on Non-Canada.ca sites | 04/01/2019 | 03/31/2023 |
| Transport Canada | Provides general enquiries service on Vessel registration, including application assistance and status | 04/01/2021 | 03/31/2022 |
| Transport Canada | Provides general enquiries service on Office of Boating Safety programs and services | 04/01/2021 | 03/31/2022 |
| Transport Canada | Respond to a portion of call volume on new domestic travel measures received through 1-800 O-Canada, Proof of Vaccination and COVID-19 | 11/01/2021 | 03/31/2022 |
| Treasury Board Secretariat | Provides web analytics on Non-Canada.ca sites | 04/01/2019 | 03/31/2023 |
| Veteran Affairs Canada | Receive and processes wreath orders from Parliamentarians in support of Remembrance Day Ceremonies | 10/15/2021 | 11/10/2021 |
| Veterans Affairs Canada | Information and receiving agent services and Case Manager accommodation and boardroom services | 08/10/2012 | no end date |
| Women and Gender Equality Canada | Provides general enquiries service on Women and Gender Equality Canada programs and services | 04/01/2021 | 03/31/2022 |
| Women and Gender Equality | Provides web analytics on Non-Canada.ca sites | 04/01/2020 | 03/31/2023 |
Partnerships where services are delivered for Employment and Social Development Canada by partners
As of March 31st, 2022, a total number of 5 partnerships were delivered by a partner for ESDC. From this total, 1 partnership agreement was signed in fiscal year 2021 to 2022
| Partner | Service delivery partnership objective | Start date | End date |
|---|---|---|---|
| Canada Revenue Agency | Administer and enforce the Canada Emergency Response Benefit for Employment and Social Development Canada | 03/31/2020 | No end date |
| Canada Revenue Agency | Administer and enforce the Canada Emergency Student Benefit for Employment and Social Development Canada | 05/01/2020 | No end date |
| Canada Revenue Agency | Administer and enforce the Canada Recovery Benefits for Employment and Social Development Canada | 10/01/2020 | No end date |
| Canada Revenue Agency | Administer and enforce the Canada Worker Lockdown Benefit Act for Employment and Social Development Canada | 10/24/2021 | No end date |
| Government of the Northwest Territories | Delivery of services by Government of Northwest Territories on behalf of Service Canada | 01/09/2017 | No end date |