Service Delivery Partnerships
As of March 31st, 2024, a total number of 93 partnerships were delivered with 46 unique partners. From this total, 56 partnerships agreements were signed in fiscal year 2023 to 2024.
On this page
- Partnerships where Employment and Social Development Canada (ESDC) delivers services for partners
- Partnerships where services are delivered for ESDC by partners
Partnerships where Employment and Social Development Canada delivers services for partners
As of March 31st, 2024, a total of 79 partnerships were delivered by ESDC for partners.
| Partner | SDP objective | Start date | End date |
|---|---|---|---|
| Administrative Tribunals Support Service of Canada - Social Security Tribunal | Provide web analytics on Non-Canada.ca sites | 1/4/2019 | Ongoing |
| Agriculture and Agri-Food Canada | Provide web analytics on Non-Canada.ca sites | 1/4/2019 | Ongoing |
| Canada Deposit Insurance Corporation | Provide information on eligible insured deposits (telephone and email) | 4/1/2023 |
Renewal 31/3/2024 |
| Canada Revenue Agency | Provide general enquires and application assistance for CRA jobs (telephone and email) | 1/4/2023 | Renewal 31/3/2024 |
| Canada Revenue Agency | Provide accommodations to CRA officers in SCC in the North | 21/2/2018 | Ongoing |
| Canada Revenue Agency | Northern Service Canada Centre Regional Support Services | 21/2/2018 | Ongoing |
| Canada Revenue Agency | Use of ESDC/Service Canada Fleet Vehicles | 21/2/2018 | Ongoing |
| Canada Revenue Agency | Distribution of tax forms and information | 10/1/2011 | Ongoing |
| Canada Revenue Agency | Updating client's address or direct deposit information | 20/2/2024 | Ongoing |
| Canada Revenue Agency | Provide web analytics on Non-Canada.ca sites | 1/4/2019 | Ongoing |
| Canada Revenue Agency | Social Media Account Management - Additional reporting services | 1/4/2023 | Ongoing |
| Canadian Air Transport Security Authority | Provide information on carry-on luggage at security checkpoints | 1/4/2023 |
Renewal 31/3/2024 |
| Canadian Economic Development for Quebec Regions | Provide web analytics on Non-Canada.ca sites | 1/4/2023 | Ongoing |
| Canadian Food Inspection Agency | Provide general enquiries on CFIA programs and services | 1/4/2023 |
Renewal 31/3/2024 |
| Canadian Food Inspection Agency | Provide web analytics on Non-Canada.ca sites | 1/4/2019 | Ongoing |
| Canadian Human Rights Commission | Provide general enquiries for CRHC programs (telephone and email) | 1/4/2023 |
Renewal 31/3/2024 |
| Canadian Nuclear Safety Commission | Social Media Account Management - Additional reporting services | 1/4/2023 | Ongoing |
| Canadian Space Agency | Provide web analytics on Non-Canada.ca sites | 1/4/2021 | Ongoing |
| Canadian Space Agency | AB Testing and Personalization (Adobe Target) | 1/4/2023 | Ongoing |
| Canadian Transportation Agency | Provide general enquiries on CTA programs and services | 1/4/2023 |
Renewal 31/3/2024 |
| Communications Security Establishment | Provide web analytics on Non-Canada.ca sites | 1/4/2023 |
Renewal 31/3/2024 |
| Department of National Defence | Payment processing for the support for Compensation for Employers of Reservists Program (CERP) | 16/2/2016 | Ongoing |
| Department of National Defence | AB Testing and Personalization (Adobe Target) | 1/4/2022 | Ongoing |
| Elections Canada | Provide web analytics on Non-Canada.ca sites | 1/4/2023 | Ongoing |
| Elections Canada | AB Testing and Personalization (Adobe Target) | 1/4/2023 |
Renewal 31/3/2024 |
| Environment and Climate Change Canada | AB Testing and Personalization (Adobe Target) | 1/4/2022 | Ongoing |
| Environment and Climate Change Canada | Provide general enquiries service on weather services | 1/4/2023 |
Renewal 31/3/2024 |
| Environment and Climate Change Canada | Provide general enquiries on ECCC programs and services (telephone and email) | 1/4/2023 |
Renewal 31/3/2024 |
| Financial Transactions and Reports Analysis Centre of Canada | Provide general enquiries on FINTRAC programs and services | 1/4/2023 |
Renewal 31/3/2024 |
| Fisheries and Oceans Canada | Provide general enquiries on DFO programs and services (telephone and email) | 1/4/2023 |
Renewal 31/3/2024 |
| Global Affairs Canada | Provide web analytics on Non-Canada.ca sites | 1/4/2019 | Ongoing |
| Government of Alberta | Payment processing for the Alberta Coal Workforce Transition Program | 23/1/2018 | Ongoing |
| Health Canada | Provide general enquiries on HC programs and services and Coronavirus | 1/4/2023 |
Renewal 31/3/2024 |
| Health Canada | Dental care for Canadians with an income of less than $90K/year and who do not have access to private dental insurance | 1/4/2023 | Ongoing |
| Health Canada - Public Health Agency of Canada | Provide web analytics on Non-Canada.ca sites | 1/4/2019 | Ongoing |
| Health Canada - Public Health Agency of Canada | AB Testing and Personalization (Adobe Target) | 1/4/2022 | Ongoing |
| Immigration, Refugees and Citizenship Canada | Provide general enquiries for International Experience Canada programs | 1/4/2023 |
Renewal 31/3/2024 |
| Immigration, Refugees and Citizenship Canada | Passport Program | 2/7/2019 | Ongoing |
| Immigration, Refugees and Citizenship Canada | In-Canada Biometrics Collection Services | 3/12/2019 | Ongoing |
| Immigration, Refugees and Citizenship Canada | Canada Ukraine Transitional Assistance Initiative (CUTAI) | 2/6/2022 |
Ending 31/3/2024 |
| Immigration, Refugees and Citizenship Canada | Provide web analytics on Non-Canada.ca sites | 1/4/2019 | Ongoing |
| Immigration, Refugees and Citizenship Canada | AB Testing and Personalization (Adobe Target) | 1/4/2019 | Ongoing |
| Impact Assessment Agency of Canada | Provide web analytics on Non-Canada.ca sites | 1/4/2019 | Ongoing |
| Indigenous Services Canada | Provide general enquiries for Bill S-3 (Descheneaux) and Qalipu | 1/4/2023 |
Renewal 31/3/2024 |
| Indigenous Services Canada | Provide general enquiries on SCIS programs and services | 1/4/2023 |
Renewal 31/3/2024 |
| Indigenous Services Canada | Provide information to confirm Status Card Authentication | 1/4/2023 |
Renewal 31/3/2024 |
| Infrastructure Canada | Provide web analytics on Non-Canada.ca sites | 1/4/2021 | Ongoing |
| Justice Canada | Provide information on Justice Canada programs and services | 1/4/2023 |
Renewal 31/3/2024 |
| Justice Canada | Provide web analytics on Non-Canada.ca sites | 1/4/2019 | Ongoing |
| Library and Archives Canada | Provide general enquiries on LAC's genealogy and military records | 1/4/2023 |
Renewal 31/3/2024 |
| Library and Archives Canada | Provide web analytics on Non-Canada.ca sites | 1/4/2023 | Ongoing |
| Natural Resources Canada | Provide information on the new Greener Homes Initiative | 1/4/2023 |
Renewal 31/3/2024 |
| Natural Resources Canada | Provide information to eligible applicants, and the process to submit a claim. | 22/3/2022 | 30/6/2024 |
| Natural Resources Canada | Provide web analytics on Non-Canada.ca sites | 1/4/2023 | Ongoing |
| Natural Resources Canada | Dedicated analytics services for the open science and data portal | 1/4/2022 | Ongoing |
| Natural Resources Canada | Social Media Account Management - Additional reporting services | 1/4/2023 |
Renewal 31/3/2024 |
| Natural Resources Canada | AB Testing and Personalization (Adobe Target) | 1/4/2022 | Ongoing |
| Office of the Secretary of the Governor General of Canada | Provide general enquiries for the Office of the Secretary to the Governor General | 1/4/2023 |
Renewal 31/3/2024 |
| Office of the Superintendent of Financial Institutions | Information on federally regulated pension plans | 1/4/2023 |
Renewal 31/3/2024 |
| Office of the Superintendent of Financial Institutions | Provide web analytics on Non-Canada.ca sites | 1/4/2020 | Ongoing |
| Public Safety Canada | Provide web analytics on Non-Canada.ca sites | 1/4/2019 | Ongoing |
| Public Safety Canada | Support Public Safety through issuance of payments and contact centre (Firearms Compensation Program) | 1/6/2022 | Ongoing |
| Public Safety Canada | AB Testing and Personalization (Adobe Target) | 1/4/2023 | Ongoing |
| Public Service and Procurement Canada - Canada Gazette | Provide GC Search services on Non-Canada.ca sites | 1/4/2023 | Ongoing |
| Public Service Commission | Provide general enquires and application assistance for GC jobs - Complete password resets for clients (telephone) | 1/4/2023 |
Renewal 31/3/2024 |
| Public Service Commission | Provide web analytics on Non-Canada.ca sites | 1/4/2019 | Ongoing |
| Public Services and Procurement Canada | Social Media Account Management - Additional reporting services | 1/4/2023 | Ongoing |
| Public Services and Procurement Canada | Canada.ca Onboarding | 1/4/2023 | Ongoing |
| Public Services and Procurement Canada | AB Testing and Personalization (Adobe Target) | 1/4/2023 | Ongoing |
| Public Services and Procurement Canada | Provide web analytics on Non-Canada.ca sites | 1/4/2019 | Ongoing |
| Privy Council Office | Akamai application and API Protector Services | 1/4/2023 | Ongoing |
| Shared Services Canada | Provide web analytics on Non-Canada.ca sites | 1/4/2023 | Ongoing |
| Statistics Canada | Provide web analytics on Non-Canada.ca sites | 1/4/2023 | Ongoing |
| Transport Canada | Provide general enquiries on Office of Boating Safety (OBS) programs and services | 1/4/2023 |
Renewal 31/3/2024 |
| Transport Canada | Provide general enquiries on Vessel registration, including application assistance and status | 1/4/2023 |
Renewal 31/3/2024 |
| Treasury Board Secretariat | Provide web analytics on Non-Canada.ca sites | 1/4/2023 | Ongoing |
| Veterans Affairs Canada | Information and receiving agent services and case manager accommodation and boardroom booking services | 10/8/2012 | Ongoing |
| Women and Gender Equality Canada | Provide general enquiries on WAGE programs and services | 1/4/2023 |
Renewal 31/3/2024 |
| Women and Gender Equality Canada | AB Testing and Personalization (Adobe Target) | 1/4/2023 | Ongoing |
Partnerships where services are delivered for Employment and Social Development Canada by partners
As of March 31st, 2024, a total number of 5 partnerships were delivered by a partner for ESDC.
| Partner | Service delivery partnership objective | Start date | End date |
|---|---|---|---|
| Canada Revenue Agency | Administer and enforce the Canada Emergency Response Benefit for Employment and Social Development Canada | 3/31/2020 | Ongoing |
| Canada Revenue Agency | Administer and enforce the Canada Emergency Student Benefit for Employment and Social Development Canada | 5/1/2020 | Ongoing |
| Canada Revenue Agency | Administer and enforce the Canada Recovery Benefits for Employment and Social Development Canada | 10/1/2020 | Ongoing |
| Canadian Revenue Agency | Administer and enforce the Canada Worker Lockdown Benefit Act | 10/24/2021 | Ongoing |
| Government of the Northwest Territories | Delivery of Services by the Government of the Northwest Territories on behalf of Service Canada | 1/9/2017 | Ongoing |