Highlights

From: Employment and Social Development Canada

Official title: Employment Insurance Monitoring and Assessment Report for the fiscal year beginning April 1, 2019 and ending March 31, 2020: Highlights

The Employment Insurance Monitoring and Assessment Report presents the analysis of the impact and effectiveness of the benefits and other assistance provided under the Employment Insurance Act. The reporting period is the fiscal year starting on April 1, 2019 and ending on March 31, 2020 (referred to as FY1920). The highlights below relate to this period or reflect changes between FY1819 and FY1920.

FY1920 was marked by a substantial slowdown in economic activity. In March 2020 there was a sudden shock to the Canadian labour market due to the COVID-19 pandemic.

Both the number of new EI regular claims established and the total amount paid in EI regular benefits increased over the previous year.

The eligibility rate for EI regular benefits decreased from the previous year.

The number of new claims and total amount paid increased for EI special benefits. Parental benefits reported the largest year-over-year percentage growth among all special benefits.

Similar to last year, economic growth and labour market expansion contributed to an overall decline in the number of clients served and interventions delivered under EI Part II.

Building on last year’s accomplishments, Service Canada implemented a series of measures to further improve and enhance its services for EI clients:

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