Account protection
If you notice any suspicious activity, reset your password immediately.
How to reset your password
Interac® Sign-In Partner
- Visit your financial institution’s sign-in page
- Follow the instructions to reset your password
For assistance, visit Interac® Sign-In Partner contact page.
GCKey
- Select the “GCKey username and password” button from My Service Canada Account
- Enter your username and password
- Select “Change your password” and follow the instructions
To speak to a GCKey representative, visit GCKey Contact us.
Provincial Sign-In Partner (BC and AB only)
- Visit your provincial sign-in page
- Follow the instructions to reset your password
For assistance, visit:
Contact us
If you need additional assistance with changing your sign-in option or if your account is locked, contact our Registration and Authentication help desk:
- Canada toll-free:
-
1-866-279-5238
The hours of operation are 8:30 am to 4:30 pm local time, Monday to Friday (closed on civic holidays).
- Canada VRS (Video Relay Service)
-
Register with Canada VRS to download the app and call the VRS line.
If you use any other operator-assisted relay service, call our regular toll-free number listed on this page instead of the Canada VRS number.
- Outside Canada:
-
1-506-548-7009 (Long-distance charges apply.)
The hours of operation are 8:00 am to 8:30 pm Atlantic time, Monday to Friday (closed on civic holidays).
Average wait times
Our service standard is to answer your call within 10 minutes. Please see below our average wait times for the week of October 13, 2025.
Definition of average wait time
This is the average length of time that callers wait in queue before speaking to an agent.
Days | Average wait time |
---|---|
Monday October 13, 2025 | Closed for holiday |
Tuesday October 14, 2025 | 18 seconds |
Wednesday October 15, 2025 | 6 seconds |
Thursday October 16, 2025 | 14 seconds |
Friday October 17, 2025 | 14 seconds |
Average wait time for the week of October 13, 2025 | 13 seconds |
Weekly average wait times
Weeks | Average wait time |
---|---|
The week of October 6 to 10 | 1 minute |
The week of September 29 to October 3 | 3 minutes |
The week of September 22 to 26 | 42 seconds |
The week of September 15 to 19 | 48 seconds |
Monthly average wait times
Months | Average wait time |
---|---|
September 2025 | 2 minutes |
August 2025 | 2 minutes |
July 2025 | 9 minutes |
June 2025 | 65 minutes |
May 2025 | 42 minutes |
April 2025 | 35 minutes |
March 2025 | 28 minutes |
February 2025 | 8 minutes |
January 2025 | 5 minutes |
December 2024 | 4 minutes |
November 2024 | 3 minutes |
October 2024 | 36 seconds |