Account protection

If you notice any suspicious activity, reset your password immediately.

How to reset your password

Interac® Sign-In Partner

• Visit your financial institution’s sign-in page
• Follow the instructions to reset your password

For assistance, visit Interac® Sign-In Partner contact page.

GCKey

• Select the “GCKey username and password” button from My Service Canada Account
• Enter your username and password
• Select “Change your password” and follow the instructions

To speak to a GCKey representative, visit GCKey Contact us.

Provincial Sign-In Partner (BC and AB only)

• Visit your provincial sign-in page
• Follow the instructions to reset your password

For assistance, visit:

• BC Services Card Contact us
• Alberta.ca Account - Contact

Contact us

If you need additional assistance with changing your sign-in option or if your account is locked, contact our Registration and Authentication help desk:

Canada toll-free:

1-866-279-5238

The hours of operation are 8:30 am to 4:30 pm local time, Monday to Friday (closed on civic holidays).

Canada VRS (Video Relay Service)

Register with Canada VRS to download the app and call the VRS line.

If you use any other operator-assisted relay service, call our regular toll-free number listed on this page instead of the Canada VRS number.

Outside Canada:

1-506-548-7009 (Long-distance charges apply.)

The hours of operation are 8:00 am to 8:30 pm Atlantic time, Monday to Friday (closed on civic holidays).