Account protection

If you notice any suspicious activity, reset your password immediately.

How to reset your password

Interac® Sign-In Partner

For assistance, visit Interac® Sign-In Partner contact page.

GCKey

To speak to a GCKey representative, visit GCKey Contact us.

Provincial Sign-In Partner (BC and AB only)

For assistance, visit:

Contact us

If you need additional assistance with changing your sign-in option or if your account is locked, contact our Registration and Authentication help desk:

Canada toll-free:

1-866-279-5238

The hours of operation are 8:30 am to 4:30 pm local time, Monday to Friday (closed on civic holidays).

Canada VRS (Video Relay Service)

Register with Canada VRS to download the app and call the VRS line.

If you use any other operator-assisted relay service, call our regular toll-free number listed on this page instead of the Canada VRS number.

Outside Canada:

1-506-548-7009 (Long-distance charges apply.)

The hours of operation are 8:00 am to 8:30 pm Atlantic time, Monday to Friday (closed on civic holidays).

Average wait times

Our service standard is to answer your call within 10 minutes. Please see below our average wait times for the week of October 13, 2025.

Definition of average wait time

This is the average length of time that callers wait in queue before speaking to an agent.

Days Average wait time
Monday October 13, 2025 Closed for holiday
Tuesday October 14, 2025 18 seconds
Wednesday October 15, 2025 6 seconds
Thursday October 16, 2025 14 seconds
Friday October 17, 2025 14 seconds
Average wait time for the week of October 13, 2025 13 seconds
Weekly average wait times
Weeks Average wait time
The week of October 6 to 10 1 minute
The week of September 29 to October 3 3 minutes
The week of September 22 to 26 42 seconds
The week of September 15 to 19 48 seconds
Monthly average wait times
Months Average wait time
September 2025 2 minutes
August 2025 2 minutes
July 2025 9 minutes
June 2025 65 minutes
May 2025 42 minutes
April 2025 35 minutes
March 2025 28 minutes
February 2025 8 minutes
January 2025 5 minutes
December 2024 4 minutes
November 2024 3 minutes
October 2024 36 seconds

Page details

2025-08-20