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My Service Canada Account

My Service Canada Account (MSCA) is a secure portal that gives you centralized access to government services and benefits.

Systems maintenance

MSCA will be unavailable from 12 am to 7 am (ET) on Sunday, May 26, 2024

MSCA secure account access

Sign in

Not sure how to sign in?

You registered with either GCKey, Interac® Sign-In Partner or Provincial digital ID when you created your account.

Use the option you registered with every time you sign in. It’s tied to your account and user profile.

If you want to choose another sign in option, you’ll have to register for it.

Get more help with your account.

Create an account

Help with your account

How to change your direct deposit information, mailing address or telephone number

The option to change your personal information is currently unavailable in MSCA. Visit the page Change your personal information to learn about your options.

Interac® Sign-In Partner and Interac® verification service

Interac® Sign-In Partner (bank)

Interac® Sign-In Partner allows you to register or sign in using your online sign in banking information to access MSCA.

If you moved to a new financial institution, you may be able to switch your Sign-In Partner by following these steps:

  1. select Interac® Sign-In Partner
  2. select Switch My Sign-In Partner from the top menu on the Select a Sign-In Partner page
  3. follow the steps to change your Sign-In Partner

To learn more, visit Interac® sign-in for government services.

Interac® verification service

Interac® verification service allows you to verify your identity during your MSCA registration. You will only have to complete this step once.

To learn more, visit our Interac® verification service page.

GCKey help

GCKey allows you to access multiple Government of Canada online services. Visit GCKey help page to learn more about:

  • how to create a GCKey username and password
  • how to sign in using GCKey
  • what to do if you forgot your username and password
  • how to change your password and recovery questions
  • what to do if your GCKey has been revoked

Contact GCKey

If you wish to speak to a GCKey representative, visit GCKey Contact us.

Where to find your Personal Access Code (PAC)

PACs are used to verify your identity when registering for MSCA. If you already applied for CPP/OAS benefits, your PAC has been sent to you by mail.

To learn more or to request a PAC, visit the page Verify your identity with a PAC.

Online safety and how to avoid technical issues

Protect your personal information

  • Be aware of your surroundings when you enter passwords and security codes in public
  • Don't share your passwords or security codes
  • Sign out of MSCA when you are done, then close your browser

Avoid technical problems

  • Don't bookmark secure MSCA pages (which means the pages you see after you sign in)
  • Use one of the following Web browsers:
    • Google Chrome
    • Safari
    • Microsoft Edge
    • Mozilla Firefox
  • For Apple users, use one of the following operating system:
    • iOS (version 13 or newer)
    • MacOS (version 10.15 or newer)
  • Enable cookies and JavaScript in your browser
Multi-factor authentication

Multi-factor authentication is a mandatory enhanced security measure. It has been implemented in MSCA to protect your personal information.

To learn more, visit the page Multi-factor authentication to access MSCA.

Services in MSCA

Contact us

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