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My Service Canada Account

My Service Canada Account (MSCA) is a secure online portal that lets you apply, view and update your information for Employment Insurance (EI), Canada Pension Plan (CPP), Canada Pension Plan Disability (CPP-D) and Old Age Security (OAS).

Service interruptions

  • Some users may experience access issues. We are working on resolving the problem.
  • The account settings and link between MSCA and the CRA My Account are unavailable
  • The direct deposit, mailing address and telephone number services are unavailable. To make a change, you can:

Please read our latest notices

Keep your personal information safe and avoid technical problems

Safety tips

  • Be aware of your surroundings when you enter passwords and PINs in public
  • Don't give out or share passwords or PINs online or over the phone, even with family
  • Log off or sign out of accounts and websites when you are finished; don't just close your browser
  • Turn multi-factor authentication on for your account (to receive a text message, for example, to confirm it's you signing in)

Avoid technical problems in MSCA

  • Don’t bookmark secure MSCA pages (which means the pages you see after you sign in)
  • Use one of the following Web browser:
    • Google Chrome (version 28 or newer)
    • Safari (version 5 or newer)
    • Microsoft Edge (any version)
    • Mozilla Firefox (version 22 or newer)
  • Enable cookies and JavaScript in your browser

Sign in

If you already have an access code or a provincial digital ID, choose an option to access MSCA:

New user

If you do not have an account, choose an option to register:

What you can do in MSCA

Contact information

Contact the following programs with any questions you may have:

Report a problem or mistake on this page
Please select all that apply:

Thank you for your help!

You will not receive a reply. For enquiries, contact us.

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