My Service Canada Account
The link between My Service Canada Account and the CRA My Account is temporarily unavailable.
Sign in with your province
Alberta and British Columbia residents can access My Service Canada Account using their provincial digital ID (MyAlberta Digital ID, BC Services Card)
My Service Canada Account (MSCA) is a secure online portal that lets you apply, view and update your information for Employment Insurance (EI), Canada Pension Plan (CPP), Canada Pension Plan Disability (CPP-D) and Old Age Security (OAS).
Sign in
If you already have an access code or a provincial digital ID, choose an option to access MSCA:
New user
If you do not have an account, choose an option to register:
-
Register with GCKeyUse GCKey to access multiple Government of Canada online services.
-
Register with your bankUse your online banking sign in information (Sign-in Partner).
-
Register with your province*Use your provincial digital ID.
* Alberta and British Columbia only
The GCkey sign in process has changed. For more information, read the following questions and answers:
Why have you added security questions to the sign-in process? The Government of Canada (GC) takes privacy and security very seriously. This additional step helps validate your identity when you login to GC systems.
Where are these questions taken from? The questions are randomly selected from the five questions you entered when you first registered to our systems.
What happens if I get the answers wrong? You get three attempts at answering the questions. If you are unsuccessful, your account will be locked.
Help! My account is locked. Once you confirm your username and password on the GCKey Sign In page, you will be able to complete a simple authentication process offered at the top of the Security Question and Answer page. Alternatively, you can get assistance by phone.
What is the telephone number for assistance with authentication? Our contact center is experiencing a high level of calls, which may lead to longer than usual wait times. You can reach our Registration and Authentication call centre at 1-866-279-5238 – or once you confirm your username and password on the GCKey Sign In page, you will be able to complete a simple authentication process offered at the top of the Security Question and Answer page to reset your access.
Avoid technical problems in MSCA
- Don’t bookmark secure MSCA pages (which means the pages you see after you sign in)
- Use one of the following Web browser:
- Google Chrome (version 28 or newer)
- Safari (version 5 or newer)
- Internet Explorer (version 9 or newer)
- Microsoft Edge (any version)
- Mozilla Firefox (version 22 or newer)
- Enable cookies and JavaScript in your browser
What you can do in MSCA
Contact information
Contact the following programs with any questions you may have:
Report a problem or mistake on this page
- Date modified: