My Service Canada Account (MSCA)

My Service Canada Account (MSCA) provides convenient and secure access to view and update your Employment Insurance (EI), Canada Pension Plan (CPP), and Old Age Security (OAS) information online.

Note: My Service Canada Account doesn’t use pop-ups to request personal information such as Social Insurance Numbers, bank account, mortgage details, or credit card numbers.

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Avoid technical difficulties when you use MSCA

To avoid technical difficulties when you use MSCA:

  • Don’t bookmark secure MSCA pages (i.e. the pages you see after you log in)
  • Use a modern Web browser, such as:
    • Google Chrome  (version 9 or newer)
    • Safari (version 5 or newer)
    • Internet Explorer (version 28 or newer)
    • Microsoft Edge (any version)
    • Mozilla Firefox (version 22 or newer)
  • Enable cookies and JavaScript in your browser

More information on My Service Canada Account (MSCA)

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Privacy statement

The information you provide through this survey is collected under the authority of the Department of Employment and Social Development Act (DESDA) for the purpose of measuring the performance of Canada.ca and continually improving the website. Your participation is voluntary.

Please do not include sensitive personal information in the message box, such as your name, address, Social Insurance Number, personal finances, medical or work history or any other information by which you or anyone else can be identified by your comments or views.

Any personal information collected will be administered in accordance with the Department of Employment and Social Development Act, the Privacy Act and other applicable privacy laws governing the protection of personal information under the control of the Department of Employment and Social Development. Survey responses will not be attributed to individuals.

If you wish to obtain information related to this survey, you may submit a request to the Department of Employment and Social Development pursuant to the Access to Information Act. Instructions for making a request are provided in the publication InfoSource, copies of which are located in local Service Canada Centres.

You have the right to file a complaint with the Privacy Commissioner of Canada regarding the institution’s handling of your personal information at: How to file a complaint.

When making a request, please refer to the name of this survey: Report a Problem or Mistake on This Page.

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