My Service Canada Account
Please read our latest notices
- T4E for Employment Insurance and the Canada Emergency Response Benefit clients
- Alberta and British Columbia residents can access My Service Canada Account (MSCA) using their provincial digital ID (MyAlberta Digital ID, BC Services Card)
- The GCKey sign in process has changed
- GCKey users can now register to multi-factor authentication to help prevent unauthorized access to their account
Service interruptions
- The link between MSCA and the CRA My Account is unavailable
- The account settings feature is unavailable
- The direct deposit, mailing address and telephone number services are unavailable. To make a change, you can:
- complete the Service Canada’s online service request form
- contact the call centre responsible for the benefits you have received: Employment Insurance, Canada Pension Plan or Old Age Security
My Service Canada Account (MSCA) is a secure online portal that lets you apply, view and update your information for Employment Insurance (EI), Canada Pension Plan (CPP), Canada Pension Plan Disability (CPP-D) and Old Age Security (OAS).
Keep your personal information safe and avoid technical problems
Safety tips
- Be aware of your surroundings when you enter passwords and PINs in public
- Don’t give out or share passwords or PINs online or over the phone, even with family
- Log off or sign out of accounts and websites when you are finished; don’t just close your browser
- Turn multi-factor authentication on for your account (to receive a text message, for example, to confirm it’s you signing in)
Avoid technical problems in MSCA
- Don’t bookmark secure MSCA pages (which means the pages you see after you sign in)
- Use one of the following Web browser:
- Google Chrome (version 28 or newer)
- Safari (version 5 or newer)
- Internet Explorer (version 9 or newer)
- Microsoft Edge (any version)
- Mozilla Firefox (version 22 or newer)
- Enable cookies and JavaScript in your browser
Sign in
If you already have an access code or a provincial digital ID, choose an option to access MSCA:
New user
If you do not have an account, choose an option to register:
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Register with GCKeyUse GCKey to access multiple Government of Canada online services.
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Register with your bankUse your online banking sign in information (Sign-in Partner).
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Register with your province*Use your provincial digital ID.
* Alberta and British Columbia only
The GCkey sign in process has changed. For more information, read the following questions and answers:
Why have you added security questions to the sign-in process? The Government of Canada (GC) takes privacy and security very seriously. This additional step helps validate your identity when you login to GC systems.
Where are these questions taken from? The questions are randomly selected from the five questions you entered when you first registered to our systems.
What happens if I get the answers wrong? You get three attempts at answering the questions. If you are unsuccessful, your account will be locked.
Help! My account is locked. You can reach our Registration and Authentication call centre at 1-866-279-5238 to obtain assistance and unlock your account. Our contact centre is experiencing a high level of calls, which may lead to longer than usual wait times.
Help! My GCKey has been revoked You must re-register online.
As described in the link, a new GCKey and a new Personal Access Code (PAC) will be required.
What you can do in MSCA
Contact information
Contact the following programs with any questions you may have:
Report a problem or mistake on this page
- Date modified: