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My Service Canada Account

My Service Canada Account (MSCA) is a secure online portal. It allows you to apply, view and update your information for Employment Insurance (EI), Canada Pension Plan (CPP), Canada Pension Plan disability and Old Age Security (OAS).

Systems maintenance

  • MSCA will be unavailable from 5 am to 8 am on Saturday, October 23, 2021 (EST) and from 2 am to 6 am on Sunday, October 24, 2021 (EST)
  • Internet Explorer (IE) is no longer supported. To avoid access issues, please use a recommended Web browser
  • The Canada Revenue Agency (CRA) My Account link from MSCA is currently unavailable. You can still access your EI/CPP/OAS tax slips on MSCA. To view your personal income tax information, visit the CRA web page.
  • Making changes to your EI & CPP/OAS direct deposit information and mailing address is currently unavailable. Telephone number update is still unavailable (EI users only). To make a change:

Latest notices

  • July 2021 - CPP/OAS users can now update their telephone number
  • June 2021 – Registration to multi-factor authentication is now mandatory when you sign in to MSCA with a GCKey or your bank (Sign-in Partner). This new step will help protect your identity and personal information
  • April 2021 – New GCKey and Sign-in Partner users can help verify their identity in real time using Verified.Me
Keep your personal information safe

Safety tips

  • Be aware of your surroundings when you enter passwords and security codes in public
  • Don't give out or share passwords or security codes online or over the phone, even with family
  • Log off or sign out of accounts and websites when you are finished; don't just close your browser

Sign in

If you already have an access code or a provincial digital ID, choose an option to access MSCA:

New user

If you do not have an account, choose an option to register:

What you can do in MSCA

Avoid technical problems in MSCA

  • Don't bookmark secure MSCA pages (which means the pages you see after you sign in)
  • Use one of the following Web browser:
    • Google Chrome (version 84 or newer)
    • Safari (version 13.1.2 or newer)
    • Microsoft Edge (version 85 or newer)
    • Mozilla Firefox (version 68 or newer)
  • Enable cookies and JavaScript in your browser

Contact information

Contact the following programs with any questions you may have:

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