Passport program statistics
Applications received
Last updated: August 5 2022
Week of July 25 to July 31 | Week of July 18 to July 24 | Difference | Year to date |
---|---|---|---|
57,450 | 56,279 | + 1,171 | 1,042,816 |
Applications received is an estimated value that includes a mix of client requests (for example, complete and incomplete applications for a passport, documents from incomplete applications, requests to cancel passports as a result of lost, stolen or death, etc.).
Passports issued
Last updated: August 5 2022
Week of July 25 to July 31 | Week of July 18 to July 24 | Difference | Year to date |
---|---|---|---|
47,778 | 51,418 | - 3,640 | 704,663 |
Passports issued to Canadians living in Canada and the United States.
Percentage of passports
Last updated: August 5 2022
Percentage of passports issued within 40 business days
Week of July 25 to July 31 | Week of July 18 to July 24 | Difference |
---|---|---|
81% | 80% | + 1% |
Percentage of passports applied for at a Specialized passport office issued within 10 business days
Week of July 25 to July 31 | Week of July 18 to July 24 | Difference |
---|---|---|
96% | 91% | + 5% |
Percentage of passports applied for by mail or at a Service Canada Centre issued within 20 business days
Week of July 25 to July 31 | Week of July 18 to July 24 | Difference |
---|---|---|
53% | 50% | + 3% |
Passport Call Centre
Last updated: August 5 2022
Average wait time
Week of July 25 to July 31 | Week of July 18 to July 24 | Difference |
---|---|---|
36 minutes | 50 minutes | - 14 minutes |
Application processing
Last updated: August 5 2022
Year to date values are calculated from April 1, 2022 to July 31, 2022.
Month | Applications received | Passports issued |
---|---|---|
April | 261,183 | 134,284 |
May | 281,055 | 160,200 |
June | 266,027 | 203,327 |
July | 234,551 | 206,852 |
Year to date total | 1,042,816 | 704,663 |
Workforce capacity
Operational workforce represents the net number of full time equivalent employees, new hires and departures are included.
Week of July 25 to July 31 | Week of July 18 to July 24 | Difference |
---|---|---|
1,903 | 1,867 | + 36 |
Overtime hours worked
Hours include overtime worked by the passport processing network and do not include hours worked by resources by other government employees.
Week of July 25 | 6,649 |
---|---|
Week of July 18 | 7,839 |
Week of July 11 | 7,076 |
Week of July 4 | 9,349 |
Week of June 27 | 10,182 Footnote * |
Week of June 20 | 6,347 |
Footnotes
- Footnote *
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Offices closed July 1, 2022
- Date modified: