Passport program statistics

Applications received

Last updated: August 5 2022

Week of July 25 to July 31 Week of July 18 to July 24 Difference Year to date
57,450 56,279 + 1,171 1,042,816

Applications received is an estimated value that includes a mix of client requests (for example, complete and incomplete applications for a passport, documents from incomplete applications, requests to cancel passports as a result of lost, stolen or death, etc.).

Passports issued

Last updated: August 5 2022

Week of July 25 to July 31 Week of July 18 to July 24 Difference Year to date
47,778 51,418 - 3,640 704,663

Passports issued to Canadians living in Canada and the United States.

Percentage of passports

Last updated: August 5 2022

Percentage of passports issued within 40 business days

Week of July 25 to July 31 Week of July 18 to July 24 Difference
81% 80% + 1%

Percentage of passports applied for at a Specialized passport office issued within 10 business days

Week of July 25 to July 31 Week of July 18 to July 24 Difference
96% 91% + 5%

Percentage of passports applied for by mail or at a Service Canada Centre issued within 20 business days

Week of July 25 to July 31 Week of July 18 to July 24 Difference
53% 50% + 3%

Passport Call Centre

Last updated: August 5 2022

Average wait time

Week of July 25 to July 31 Week of July 18 to July 24 Difference
36 minutes 50 minutes - 14 minutes

Application processing

Last updated: August 5 2022

Year to date values are calculated from April 1, 2022 to July 31, 2022.

Month Applications received Passports issued
April 261,183 134,284
May 281,055 160,200
June 266,027 203,327
July 234,551 206,852
Year to date total 1,042,816 704,663

Workforce capacity

Operational workforce represents the net number of full time equivalent employees, new hires and departures are included.

Week of July 25 to July 31 Week of July 18 to July 24 Difference
1,903 1,867 + 36

Overtime hours worked

Hours include overtime worked by the passport processing network and do not include hours worked by resources by other government employees.

Week of July 25 6,649
Week of July 18 7,839
Week of July 11 7,076
Week of July 4 9,349
Week of June 27 10,182 Footnote *
Week of June 20 6,347

Footnotes

Footnote *

Offices closed July 1, 2022

Return to footnote * referrer

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