Meteorological Service of Canada Quality Management System

ISO 9001:2015 Certificate – Meteorological Service of Canada

Certificate No.: PwC-ISO9001-707

Certificate

PricewaterhouseCoopers LLP has assessed whether the quality management system at

Environment and Climate Change Canada, Meteorological Service of Canada
351 St. Joseph Boulevard, 8th Floor, Gatineau, Quebec, K1A 0H3, Canada including sites in Annex A meets the requirements of the standard noted below (the Requirements).

ISO 9001:2015 Quality Management System Standard

Scope of Certification

Provision of weather, water and climate information, predictions and services to support the health and safety of Canadians.

Management is responsible for ensuring the management system meets the Requirements.

Our responsibility is limited to assessing whether management has demonstrated that the Requirements were met. Our assessment was conducted in accordance with ISO 17021 management systems assessment standard and, accordingly, included examining, on a sample basis, evidence supporting management’s assertion that the Requirements were met.

A description of our responsibilities for the assessment of the management system is located at www.pwc.com/ca/certificate. The ISO standards can be found at www.iso.org.

Based on our assessment, the management system met the Requirements, in all material respects, as of September 6, 2024.

The validity of this certificate is subject to satisfactory annual maintenance assessments.

Date of Original Certification: October 11, 2007
Date of Current Certification: September 6, 2024
Date Certification Expires:  June 14, 2027

PricewaterhouseCoopers LLP
PricewaterhouseCoopers Place, 250 Howe Street, Suite 1400
Vancouver, British Columbia, Canada, V6C 3S7

PricewaterhouseCoopers LLP

The authority of the document may be verified at www.pwc.com/ca/certificate. Any unauthorized alteration, forgery or falsification of the content or appearance of this document is unlawful and offenders may be prosecuted to the fullest extent of the law. This main certificate must be presented with Annex A defining the scope of activities for each site encompassed in this certificate.

(c) 2024 PricewaterhouseCoopers LLP. All rights reserved. PwC refers to PricewaterhouseCoopers LLP and may sometimes refer to the PwC network. Each member firm is a separate legal entity. Please see www.pwc.com/structure for further details.

Annex A Environment and Climate Change Canada, Meteorological Service of Canada

Facility name, address and scope:

Place Vincent Massey

351 St-Joseph Boulevard, 8th Floor Gatineau, Quebec, K1A 0H3, Canada 

Senior leadership: top management promotes sustained success through its QMS leadership, management of core business for continuous improvement, and developing and implementing effective policy and strategy. (Head office – Management System Administering location). 

Michael J. Greenwood Centre 

9345-49th Street NW, Edmonton, Alberta, T6B 2L8, Canada 

Atmospheric Monitoring: regional operations for atmospheric (Prairie and Northern).  Hydrological Services: water survey district office (Alberta). 

Eastgate Offices

9250-49th Street NW, Edmonton, Alberta, T6B 1K5, Canada  

Storm Prediction Centre: production of weather warnings and forecasts in support of MSC’s mandate. Canadian Meteorological Aviation Centre West: production of aviation meteorological forecast products for Nav-Can (targeted client).

Monitoring Operations Centre

140–13160 Vanier Place, Richmond, British Columbia, V6V 2J2, Canada             

Transformation, Innovation, and Engineering: national calibration lab for atmospheric. Atmospheric Monitoring: regional operations for atmospheric (Pacific and Yukon).

Douglas Jung Building

101-401 Burrard Street, Vancouver, British Columbia, V6C 3R2, Canada             

Storm Prediction Centre: production of weather warnings and forecasts in support of MSC's mandate. Hydrological Services: water survey district office (West & North).

Meteorology & Oceanography Centre (MetOc Esquimalt) – MARPAC HQ/JTFP J36 – MetOc

Building D100, P.O. 17000 STN Forces, Victoria, British Columbia, V9A 7N2, Canada   

Weather Services Centre: production of weather warnings and forecasts in support of MSC's mandate, and the Department of National Defence.

City Place Building       

510-234 Donald Street, Winnipeg, Manitoba, R3C 1M8, Canada         

Regional Weather Office: production of weather warnings and forecasts in support of MSC’s mandate. Hydrological Services: water survey district office (Prairie). Atmospheric Monitoring: regional operations for atmospheric (Prairie and Northern).

Defence Weather Services

Building L37, CFB Gagetown, Oromocto, New Brunswick, E2V 4J5, Canada             

Joint Meteorological Centre: production of weather warnings and forecasts in support of MSC’s mandate, and the Department of National Defence.

Gander International Airport

1000 James Boulevard, P.O. 370, Gander, Newfoundland and Labrador, A1V 1W7, Canada

Regional Weather Office: production of weather warnings and forecasts in support of MSC’s mandate.

Queen Square

45 Alderney Drive, Dartmouth, Nova Scotia, B2Y 2N6, Canada            

Storm Prediction Centre: production of weather warnings and forecasts in support of MSC’s mandate. Hydrological Services: water survey district office (Atlantic). Atmospheric Monitoring: regional operations for atmospheric (Quebec and Atlantic).

Weather Services Centre Halifax (N35) – Maritime Forces Atlantic      

HMC Dockyard, Building D201 – 5th FL, P.O. 99000 Station Forces, Halifax, Nova Scotia, B3K 5X5, Canada            

Weather Services Centre: production of weather warnings and forecasts in support of MSC’s mandate, and the Department of National Defence.

Canadian Centre for Inland Waters

867 Lakeshore Road, Burlington, Ontario, L7R 4A6, Canada   

Hydrological Services: water survey district office (Ontario). Atmospheric Monitoring: regional operations for atmospheric (Ontario).

Sir Leonard Tilley Building  

719 Heron Road, Annex E, Ottawa, Ontario, K1V 9V1, Canada             

Canadian Ice Services: production of ice warnings and forecasts in support of MSC's mandate.

Downsview

4905 Dufferin Street, Toronto, Ontario, M3H 5T4, Canada

Storm Prediction Centre: production of weather warnings and forecasts in support of MSC's mandate. Atmospheric Monitoring: national headquarters for atmospheric monitoring.

Canadian Meteorological Centre

2121 Trans Canada Highway, Dorval, Québec, H9P 1J3, Canada         

SSC: high performance computing and enterprise command centre. Environmental Emergency Response: provision of trajectories and dispersion models. Numerical Prediction: operational support and implementation.

Varennes

29 rue de Varennes, Gatineau, Québec, J8T 8G7, Canada       

Hydrological Services: national warehouse and testing and evaluation facility for the hydrometric program.

305 René Lévesque (305RLO)

305 boulevard René Lévesque Ouest, Montréal, Québec, H2Z 1A6, Canada             

Storm Prediction Centre: production of weather warnings and forecasts in support of MSC’s mandate. Canadian Meteorological Aviation Centre East: production of aviation meteorological forecast products for Nav-Can (targeted client).

National Hydrology Research Centre 

11 Innovation Boulevard, Saskatoon, Saskatchewan, S7N 3H5, Canada             

Hydrological Services: national hydrological services engineering services office. Atmospheric Monitoring: regional operations sub-office for atmospheric (Prairie and Northern).

Environment Canada Complex  

91782 Alaska Highway, Whitehorse, Yukon, Y1A 5X7, Canada             

Hydrological Services: water survey district office (North). Atmospheric Monitoring: regional operations sub-office for atmospheric (Pacific and Yukon).

Quality Policy – Meteorological Service of Canada

The MSC mandate is to provide Canadians with accurate and timely weather, water, climate and environmental information, forecasts, and warnings to help them make decisions affecting their health, safety, and economic well-being. Our vision is to be a leader in the provision of weather, water, climate services, and environmental information.

As part of Environment and Climate Change Canada, the Meteorological Service of Canada (MSC), in partnership with the Science and Technology Branch (STB), the Digital Services Branch (DSB), and Shared Services Canada (SSC), is committed to providing Canadians and their communities weather and environmental prediction services. We support various economic sectors, emergency management, all levels of government, and Canadians with data information and services that enhance economic resilience and facilitate response to weather, water, and environmental risks. Together, we strive to build a safer, more resilient, and prosperous future for all Canadians.

In alignment with the ISO 9001:2015 quality management principles, the MSC will assure excellence in fulfilling its goals and deliver on its priorities as per the annually published MSC corporate plan, by:

• Continuously improving and adapting its business to best meet evolving user needs and ensure value for Canadians
• Leveraging scientific and technological advances to drive innovation and improve the relevance and timeliness of the information and services provided to Canadians
• Ensuring risks are continuously identified, assessed, and managed
• Promoting a collaborative mindset among key partners and stakeholders to increase efficiency and maximize outcomes
• Continuously monitoring the workforce and workplace, implementing approaches to increase the efficiency and effectiveness of internal processes and operations and to build resilience
• Sustaining and promoting an ISO 9001:2015 certified Quality Management System that provides a user-centred, risk-informed, and evidence-based approach to decision-making while fulfilling our obligations to client, partner, and stakeholder requirements

Our commitment to a structured quality management system synergizes with Government of Canada policies, directives, and guidelines and sustains excellence in the MSC’s activities, while supporting their continuous improvement.

The Quality Management System (QMS) Steering Committee, composed of senior MSC management and key partners, will continue to guide the implementation of activities and the required system adaptations.

Our Quality Manual provides the supporting information necessary to ensure continued commitment to quality management.