Clothing Online

Information on Clothing Online for Canadian Armed Forces members.

On this page

• General information
• Initial Non-operational clothing issue
• Point system
  • Allocation
  • Changes to a member’s employment
  • Carry-over
• Orders
• Delivery information
• Exchanges and returns
• Disposal
• Available equipment
• Tailoring

General information

Since 2012, Canadian Armed Forces (CAF) members have used the Logistik Unicorp web-based portal, Clothing Online (you are now leaving the Government of Canada website), to order non-operational clothing such as Distinctive Environmental Uniforms (DEU) and accessories. The items are ordered online using points as currency and delivered directly to CAF members.

Initial Non-operational clothing issue

All CAF members are entitled to a full initial issue of DEU, which is ordered through the supporting Supply Section/Clothing Stores in accordance with supply policies. Allocated points for Clothing Online are designed to replace items that are no longer serviceable or to acquire optional items that are not distributed as part of the initial issue. They are not to be used to complete an initial issue for DEU. CAF members are entitled to a one (1) year period for exchanges of items received as part of the initial issue at their local Supply Section/Clothing Stores.

Point system

Each CAF member is allocated a certain number of points every fiscal year to obtain the non-operational clothing and accessories required to support their work.

Allocation

Points are allocated depending on a CAF member’s designated unit and its dress of the day, while also including a contingency to order replacements as needed.

The following is a breakdown of the different point allocations:

• Units identified as wearing DEU more than 1/3rd of the year are considered Tier 1 and allocated 500 points every fiscal year (given in two deposits on April 1st and October 1st).
• Units identified as wearing DEUs less than 1/3rd of the year are considered Tier 2 and allocated 200 points once every fiscal year (on April 1st).

Unit designations were identified by Senior Environmental Staff and other stakeholders via review of Unit Identification Codes (UIC), dress of the day, and operational requirements.

The point system is automated, but generous enough to accommodate most situations. Should circumstances exist where additional points are required, CAF members are asked to forward a request through their Chain of Command for concurrence and approval through the appropriate authority. The approving authority will submit the request to the Clothing Online Administrator for action.

Individual point balances can be found on the Home page once logged into the Logistik Unicorp system.

Changes to a member’s employment

New CAF members will receive the full allotment of points regardless of the date they enter the system. In addition, CAF members moving from a Tier 1 unit to a Tier 2 unit will not lose any points.

CAF member status is based on their status in PeopleSoft and updated twice a month in the web-based system. It is the CAF member's responsibility to confirm their allotment of points, online profile, and allocation status. If specific items, such as Regimental/Corps insignias, buttons, etc., are missing from a CAF member’s online catalog, it is often due to missing affiliation code(s) in PeopleSoft. CAF members are asked to contact their Orderly Room or Administration Office to ensure the information is corrected and profiles are complete.

CAF members on certain types of Leave of Absence will have their account temporarily deactivated based on their status in PeopleSoft. Once a CAF member’s leave period ends and their status in PeopleSoft is updated, their Clothing Online account will be reinstated automatically during the next bi-monthly update. Allocated points will be awarded based on the remaining number of months in the fiscal year. It is recommended that CAF members returning from a Leave of Absence greater than three months contact the Clothing Online Administrator to review their online points/entitlements.

Once identified in PeopleSoft, released CAF members will no longer have access to their Clothing Online account. However, if a CAF member transfers to another component or re-enrolls within 90 days, their Clothing Online account will be reactivated.

Carry-over

The system permits a carryover of 300 unspent points and automatically deducts any amount over this threshold every March 31st. The system regularly collects data on usage figures and points accumulations. The data is then analysed and improvements made that reflect the realities of what CAF members order.

Orders

An annual maximum limit for each article of clothing and accessory has been set and must be respected. Should circumstances exist where a CAF member requires an item above their allocated annual entitlement, they are asked to forward a request through their Chain of Command for concurrence and approval through the appropriate authority. The approving authority will submit the request to the Clothing Online Administrator for action.

Items lost or stolen that are not accepted for replacement by the Government of Canada through the above process can be purchased directly from the system via credit card.

CAF members deployed on operations should exchange or replenish items through the deployed Supply Section/Clothing Stores.

Delivery information

Clothing and accessories are sent via expedited parcel and require a signature to complete delivery. The expected delivery timeline within Canada is 10 business days, 20 business days within North America, and 30 business days overseas.

The payment of customs and duties on items shipped to addresses outside of Canada are the responsibility of the CAF member. It is recommended that if a CAF member is posted outside Canada (OUTCAN), they use an OUTCAN mailing address, such as Belleville or Global Affairs Canada (GAC).

Exchanges and returns

Items that arrive damaged or the wrong size can be exchanged through a no-hassle return policy. To make exchanges call Logistik Unicorp at 1-888-326-8688 to initiate the exchange process and for further information.

Only unused items will be accepted for exchange. Requests to exchange items must be made within one (1) year of the date of order shipment. Items must be returned in new condition for resale. Logistik Unicorp reserves the right to reject any returned item if it is in poor condition. If returned items show signs of significant wear or any other factor that renders the item unacceptable for resale, the item will not be accepted.

Note: Items ordered online cannot be exchanged at your local Supply Section/Clothing Stores. If your query remains unresolved, you can contact the Clothing Online Administrator for further assistance.

Disposal

Disposal of non-operational clothing must be completed in accordance with the Supply Administration Manual (accessible only on the National Defence network). Disposal of worn non-operational clothing items is the responsibility of CAF members. All rank insignia, buttons, and badges are to be removed, and then clothing items should be recycled, where possible, or rendered unwearable by cutting or tearing the material before disposing of it.

Available equipment

Items will vary between individuals based on their rank, element, unit of employment and operational requirements. In general, CAF members can order non-operational clothing such as Distinctive Environmental Uniforms (DEU) (shirts, pants, outwear, headwear, footwear, etc.) and accessories (patches, buttons, pins, belts, etc.).

If a non-operational clothing item is not listed on a CAF members’ account, they are advised to seek assistance through their Chain of Command and, if required, contact their local Supply Section/Clothing Stores for availability.

Tailoring

Minor alterations are provided at Crown expense for all DEU items. Contact the local Supply Section/Clothing Stores for more information and local procedures.

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