Mental health and COVID-19 for public servants: Get help
On this page:
- Wellness Together Canada portal (for all Canadians)
- Employee Assistance Program (for all employees and family members)
- Specialized Organizational Services (Supervisors, Managers and Executives)
- Informal Conflict Management Services
- Advisory Services for Executives, Association of Professional Executives (APEX)
- Community resources
Wellness Together Canada New
Health Canada’s Wellness Together Canada is a new mental health and substance use support portal available on Canada.ca/coronavirus and the Canada COVID-19 app. This portal provides free online resources, tools and apps, making it easier for Canadians to find credible information and help them address mental health and substance use issues. Through the portal, Canadians can also connect to peer support workers, social workers, psychologists and other professionals for confidential chat sessions or phone calls, at no cost.
Employee Assistance Program
As a Government of Canada employee, you and your immediate family members have access to free confidential, short-term or crisis counselling and referral services, 24 hours a day, 7 days a week. Your Employee Assistance Program (EAP) offers services by phone, in person and through e-counselling.
More than 80 federal departments and agencies receive their EAP services through Health Canada, while other organizations provide this service internally or purchase it from the private sector. If you are unsure who the EAP service provider for your federal organization is, please visit the Employee Assistance Program page for more information.
Specialized Organizational Services
Health Canada delivers a range of Specialized Organizational Services that includes counselling supports beyond core EAP services to federal organizations, such as:
- supporting employees engaged in incident response and working in other high-stress environments;
- supporting responses to critical workplace incidents; and
- providing grief and loss support related to challenging situations or events in the workplace.
Services are available on a cost-recovery basis to public service managers for their teams.
Informal Conflict Management Services
Employees in every department and agency in the federal public service have access to free, confidential and voluntary informal conflict management services. The primary goal of the Informal Conflict Management Systems Services (ICMS) is to reach early resolutions of conflicts in a constructive and creative manner. Mediation, conflict coaching and facilitated discussion are among the most common services requested. Contact your departmental ICMS Office for more information.
Advisory Services for Executives (APEX)
Hosted by the Association of Professional Executives of the Public Service of Canada (APEX), Advisory Services for Executives offers the following services, free of charge to all Executives across the federal public service:
- a discreet and confidential sounding board;
- a safe place to discuss sensitive issues; and
- a one-stop shop for advice and referral to specialized services available to the Executive community.
Visit the Advisory Services section of the APEX website for more information.
The following Canadian organizations offer a variety of mental health supports and services in communities across Canada:
- Crisis Services Canada;
- Local crisis / distress centres directory;
- Canadian Mental Health Association branches;
- Hope for Wellness Helpline (for Indigenous peoples); and
- Kids Help Phone.
If you are affected by gender-based violence and looking for related resources, visit Women and Gender Equality Canada’s support services page.
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