Service Standards

To help increase predictability in the regulatory system, the government is implementing service standards for high-volume regulatory authorizations (e.g., permits, licences and certifications) that specifically address the timeliness of decision making.

Based on the Red Tape Reduction Commission's Recommendations Report: Cutting Red Tape...Freeing Business to Grow, the government has committed to creating a more predictable regulatory environment to enable business development and economic growth.

Why are service standards important?

Service standards are a public commitment to a measurable level of performance that clients can expect under normal circumstances. They help clarify service expectations and help ensure accountability for service performance.

How do they change current practices?

Businesses told the Red Tape Reduction Commission that regulators do not always meet their service expectations, including time frames for regulatory approvals. Establishing service standards for high-volume regulatory authorizations clarifies expectations and enables businesses to plan accordingly.

Guidelines and tools are available to help departments and agencies implement these new requirements.

How will success be measured?

To demonstrate results to business and to Canadians, an Annual Scorecard Report is published on the systemic regulatory reforms the government is putting in place, particularly on the implementation of the "One-for-One" Rule, the small business lens, and service standards for high volume regulatory authorizations.

Departments and agencies started posting their service standards on their websites in 2013. They will annually report their performance in meeting their service standards on their websites beginning in 2014.

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

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