Consumer Product Safety Program

Report an incident

Use the Consumer Product Incident Report form to report a health or safety-related issue with a consumer product or cosmetic.

General enquiries

If you can't find the information you are looking for on our website, contact the Consumer Product Safety Program using any of the following:


1-866-662-0666 (Canada and U.S. only. Calls will be routed to closest regional office.)


Use the form below to submit an enquiry or comments on current consumer product safety issues and policies, or to order consumer product safety publications. You can also contact or the closest regional office.

In order to respond to your enquiry, the Government of Canada will need to collect a limited amount of information (such as your name, e-mail address and region).

The transmission of this information is not secure. Please do not include sensitive personal information in the questions box, such as your social insurance number, personal finance data and medical or work history.


Provision of the information requested on this form is voluntary. The information is being collected for the purpose of responding to your query/comments, and to improve our Internet suite of products and services. Personal information that you provide is protected under the provisions of the Privacy Act. Your personal information will be stored in Standard Personal Information Bank Public Communications (PSU 914). The Act provides you with a right of access and to change incorrect information. Should you require clarification about this Statement, contact our Privacy Coordinator.

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