Consumer Product Safety Program, Regional Product Safety Offices and Cosmetics Program
General enquiries
Use the Consumer Product Safety General Enquiries Form to request information related to toys, childcare articles, household products, baby products, cosmetics, consumer chemicals, textiles, sport or garden products, second-hand products or consumer goods.
When submitting general enquiries please include your location including province or state so your enquiry can be directed to the nearest regional office.
To report incidents or complaints regarding a consumer product or cosmetic product, fill out the Report an unsafe consumer product or cosmetic form.
To contact us by phone:
Toll free: 1-866-662-0666 (Canada and U.S. only)
Teletypewriter: 1-800-465-7735 (Service Canada)
To contact us by mail:
Consumer and Hazardous Products Safety Directorate
Healthy Environments and Consumer Safety Branch
Health Canada
219 Laurier Ave W
A.L. 4913A
Ottawa ON K1A 0K9
Atlantic Region (New Brunswick, Newfoundland and Labrador, Nova Scotia and Prince Edward Island)
Regional Product Safety Office
Suite 1917-1505 Barrington St
Halifax NS B3J 3Y6
British Columbia Region (British Columbia and Yukon)
Regional Product Safety Office
Suite 400-4595 Canada Way
Burnaby BC V5G 1J9
Ontario Region
Regional Product Safety Office
Health Canada
2301 Midland Ave
Toronto ON M1P 4R7
Prairie Region (Alberta, Saskatchewan, Manitoba and Northwest Territories)
Regional Product Safety Office
Canada Place
Suite 910-9700 Jasper Ave
Edmonton AB T5J 4G3
Québec Region (Québec and Nunavut)
Montréal
Regional Product Safety Office
Complexe Guy-Favreau
200 René-Lévesque Blvd W
East Tower-6th floor
Montréal QC H2Z 1X4
Québec
Regional Product Safety Office
902-1550 d'Estimauville Ave
Québec QC G1J 0C5
Contact the Cosmetics Program
Cosmetics Program - Consumer and Hazardous Products Safety Directorate
Healthy Environments and Consumer Safety Branch
Health Canada
219 Laurier Ave W
A.L. 4913A
Ottawa ON K1A 0K9
More information about the Cosmetics Program is available in the Cosmetic Safety section of the website.