Buying consumer products online
Learn about the potential risks and how you can minimize them when buying consumer products online.
On this page
- Safety Tips for consumers
- Report a concern
- Risks of buying online
- Health Canada's role
- For more information
Safety Tips for Consumers
Learn how to minimize the potential risks with purchasing consumer products online.
When shopping online:
- Do your research:
- Know who and where you're buying from:
- learn about the vendor's history and return policy
- check ratings and reviews (not all are reputable sources, so read them carefully)
And, as always:
- Follow the:
- age recommendations
- safety messages
- Register products with the manufacturers to receive safety updates
- Subscribe to Health Canada's recall notices
Report a concern
If you experience a health or safety problem with a consumer product:
- submit a consumer incident form to Health Canada
- report it to the manufacturer or retailer that you bought from
If you bought a consumer product that has been recalled:
- stop using the product immediately
- check the Recalls and Safety Alerts Database for follow-up actions you can take
If you bought a consumer product that is not permitted for sale in Canada:
- contact the vendor to arrange for return, if possible
- dispose of the product safely
Risks of buying online
Like consumer products bought at bricks and mortar stores, it is possible that consumer products bought online are prohibited, counterfeit, not as advertised, poor quality, recalled, mislabelled (e.g. display the wrong hazard symbols, first aid statements or ingredients), or may not work as they should.
Health Canada's role
- In Canada, consumer products are regulated under the Canada Consumer Product Safety Act and cosmetics are regulated under the Food and Drugs Act. Both laws include prohibitions on the sale of products that may pose a risk to health or safety. These laws apply to products manufactured in or imported into Canada.
- Health Canada doesn't have control over the quality of goods manufactured overseas. It is only when those goods are imported into Canada that Health Canada has jurisdiction. The Department works in collaboration with the Canada Border Services Agency (CBSA) to prevent the import of prohibited, dangerous and non-compliant products.
- Consumer products in Canada are not approved or tested prior to being made available on the market. That said, Health Canada monitors the marketplace and takes action when and where it identifies an issue. This is similar to other jurisdictions such as the U.S. Consumer Product Safety Commission.
For more information
- Importing by Mail
- Courier Low Value Shipment Program
- Buying drugs over the Internet
- Shopping online
- Buying medical devices from the Internet
- Canadian Consumer Handbook: Online Shopping
- Prohibited products under the Canada Consumer Product Safety Act
- Buying second-hand products
- Global portal on product recalls
Report a problem or mistake on this page
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