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Cannabis and industrial hemp contact information for licence holders, applicants and industry

Government of Canada contact information for people who have questions about cannabis and industrial hemp in Canada.

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Questions related to: Contact
General cannabis-related services and information cannabis@hc-sc.gc.ca
General industrial hemp information and information on industrial hemp licences hemp-chanvre@hc-sc.gc.ca

Information on:

  • the licensing process
  • your licence application
  • changes to your licence
  • reporting on key investors
  • physical security measures
  • the sale and distribution of cannabis and hemp
  • organizational security plans and their requirements
  • the types of licences issued under the Cannabis Act and its regulations

For cultivation, processing and sale
for medical purposes licences: licensing-cannabis-licences@hc-sc.gc.ca

For research, analytical testing and cannabis drug licences: sp-licensing-cannabis-licences-sp@hc-sc.gc.ca

Information on:

  • transactional fees for:
    • licence applications
    • import or export permits
    • security clearance applications
  • annual regulatory fees
  • medical exemption requests
  • statements of cannabis revenue requirements
 criu-cannabis-ufrc@hc-sc.gc.ca
Indigenous-affiliated applicants for cultivation, processing and sale for medical purposes licences: Licensing process and cannabis-related resources navigator-navigateur@hc-sc.gc.ca
Outreach, engagement and collaboration with First nations, Inuit and Métis regarding cannabis legalization and regulations cannabis@hc-sc.gc.ca
Use subject line "Attention: Indigenous Affairs"
Security clearances under the Cannabis Act and specific security clearance applications for individuals security-cannabis-securite@hc-sc.gc.ca

Compliance and enforcement information including:

  • recalls of cannabis
  • promotion of cannabis
  • reporting loss or theft of cannabis
  • possible actions due to unpaid fees
  • testing cannabis for cannabinoids, contaminants, dissolution and disintegration
  • pest control products and their use on cannabis, and mandatory testing requirements
  • formulation, production and composition requirements for cannabis products
  • packaging and labelling for cannabis and cannabis products
  • general information on complying with the Cannabis Regulations
 compliance-cannabis-conformite@hc-sc.gc.ca

Information on:

  • preventive control plans
  • good production practices for cannabis
  • publication of non-compliant inspection reports
 inspectionscannabisinspections@hc-sc.gc.ca
Cannabis tracking and licensing system (CTLS) ctls-sscdl@hc-sc.gc.ca
Importing and exporting cannabis and industrial hemp including applying for a permit import-export-cannabis-importation-exportation@hc-sc.gc.ca
Inspections of federally licensed cannabis facilities in Central Canada (Nunavut and Ontario) cannabisinspectioncentral-inspectioncannabiscentrale@hc-sc.gc.ca

Inspections of federally licensed cannabis facilities in Eastern Canada, including:

  • Québec
  • Nova Scotia
  • New Brunswick
  • Prince Edward Island
  • Newfoundland and Labrador
 cannabisinspectioneast-inspectioncannabisest@hc-sc.gc.ca

Inspections of federally licensed cannabis facilities in Western Canada, including:

  • Yukon
  • Alberta
  • Manitoba
  • Saskatchewan
  • British Columbia
  • Northwest Territories
 cannabisinspectionwest-inspectioncannabisalouest@hc-sc.gc.ca
Cannabis Fee Order including which fees apply to you cannabiscrf-rcf@hc-sc.gc.ca
Telephone (toll-free): 1-800-815-0506
Information on how to pay your fees and administrative monetary penalties ar-cr@hc-sc.gc.ca
Canada Revenue Agency (CRA) licence and excise duty cannabis@cra-arc.gc.ca
Notice of new cannabis products notice-cannabis-avis@hc-sc.gc.ca
Accessing cannabis for medical purposes including personal and designation production of cannabis cannabis@hc-sc.gc.ca
Health products containing cannabis hpfb_cannabis_dgpsa@hc-sc.gc.ca

Information on:

  • all adverse reaction reporting
  • preparation and maintenance of adverse reaction annual summary reports for licence holders
 cannabis_oss-cannabis_bss@hc-sc.gc.ca

Reporting requirements related to:

  • promotions
  • monthly cannabis inventory for licence holders and retailers
 ctls-bi-sscdl-ie@hc-sc.gc.ca
Business supports available from all levels of government

Innovation, Science and Economic Development Canada can help you find the right supports for your business

Telephone (toll-free): 1-833-201-4358
TTY: 1-866-694-8389

Monday to Friday: 8:30 am to 4:30 pm, across all time zones
Supports for Black-led business organizations ic.bep-pecn.ic@canada.ca

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