ARCHIVED - Excerpt from an Employee Assistance Program Information Session Presentation

Employee Assistance Program

Description of EAP

The Employee Assistance Program (EAP) is a confidential service that provides assessment, short term counselling, referral, and follow-up. It is a proven, easy way for individuals to identify and solve personal and work-related problems.

Employee Assistance Program (EAP)

  • Confidential 24 Hour 1-800 bilingual service
  • Immediate crisis counselling
  • National network of certified counsellors
  • Services offered to managers, supervisors, employees and (in most cases) immediate family / dependents
  • E-counselling


Your personal information is kept confidential and handled with care at all times, in keeping with Treasury Board policies and the Privacy Act.

Legal - subpoena, child abuse, threat to harm self or other

Principles of EAP Counselling & Referral

  • Voluntary
  • Confidential
  • Early recognition
  • Short term counselling
  • Appropriate referral and follow-up
  • Accessible
  • Prompt response to request for service

EAP Quality Assurance - EASNA / COA

EAS ensures the quality of its services in a number of ways:

  • EAP users are asked to provide feedback on their experience with the service
  • EAS ensures the best possible interventions to clients
  • EAS' Quality Assurance supervisor visits counsellors’ offices to make sure they are respecting our mandate and confidentiality requirements
  • All complaints are investigated by our Quality Assurance supervisor with a response provided to EAP users within two working days
  • Highest standards of the industry: EAS has received accreditation from the Council of Accreditation (COA) and is a gold member of the Employee Assistance Society of North America (EASNA)

Most Common Reasons for Counselling

Your EAP is available to help you with your day-to-day issues.

  • Family/couple (balancing work and family, dealing with children, etc.)
  • Psychological health (mood problems, stress, anxiety)
  • Work-related issues (conflict in the workplace, feeling overworked, etc.)

Account for most EAP cases

Client Feedback

  • 69% of clients report having less emotional difficulties after their counselling sessions;
  • 71% of clients said they were less absent at work after counselling sessions;
  • 98% of users stated that they would access the service again if they needed help.

Other Services Provided by EAS

  • Advisory: immediate management coaching for manages to deal with psychosocial situations in the workplace that are unusual and exceptional
  • Trauma: special group counselling to mitigate the effects of a traumatic event in the workplace
  • Specialized Organizational Services (SOS): to help managers identify activities (e.g., workshops, lunch-and-learn) to further improve team effectiveness and employee wellness.
  • Emergency Preparedness and Response (EPR): a national psychosocial counselling responder team for federal employees exposed to traumatic events as a result of natural disasters or emergencies.

How to Contact EAP...

24 hour toll free line/ 365 days a year anywhere in Canada


TDD/ATME 1-800-567-5803

Helping you maintain and enhance your organizational health and employee wellness

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