Contact the Canadian Heritage Information Network
The Canadian Heritage Information Network has resumed most of its activities.
However, given the situation regarding COVID-19, we will assess any new requests based on their urgency and the date of receipt so that we can provide services to our clients in a fair manner. Additionally, response times may be delayed.
We are sorry for any inconvenience this may cause and thank you for your understanding. We encourage you to check our site frequently for the latest updates to our services.
Read the personal information collection statement.
Personal information collection statement
The collection of personal information is authorized by the Department of Canadian Heritage and is required to administrate your request and prepare a reply. Collection and use of this personal information is in accordance with the Privacy Act. Such information may be used for evaluation, statistical and reporting purposes. The personal information collected is described in Personal Information Bank PSU 914 (Public Communications) and will be retained for 5 to 7 years. The information you provide is done voluntarily. Failure to provide the required information will result in the rejection of your request. Under the Privacy Act you have the right of access to, and correction of, your personal information. To exercise either of these rights, contact Canadian Heritage’s ATIP Coordinator by email at firstname.lastname@example.org. If you are not satisfied with Canadian Heritage’s response to your privacy concern, you may wish to contact the Office of the Privacy Commissioner of Canada by telephone at 1-800-282-1376.
Your questions and comments are important to us. We are committed to providing you with accurate information in a timely manner.
- Canadian Heritage Information Network
1030 Innes Road
Canada K1B 4S7
- 1-800-520-2446 (Canada and United-States)
- Teletypewriter* (toll-free)
*The teletypewriter is a telecommunication device for people who are deaf, hard of hearing, or speech impaired.
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