Status Report on Transformational and Major Crown Projects

ePassport Next Generation

General Information

Project name:

ePassport Next Generation

Description

The ePassport Next Generation Project has secured a new contract for the design and supply of the next generation of Canada’s suite of travel documents. The project will introduce new personalization equipment, a secure book design that is aligned with international standards, a personalized software solution and a maintenance and support plan. The new solution for all Canadian travel documents will be deployed across the passport network domestically and abroad.

Project outcomes

The ePassport Next Generation Project will attain the following outcomes:

Together, these outcomes will facilitate international travel that promotes Canadian interests and protects the health, safety and security of Canadians.

Industrial benefits

The project team has worked to ensure the new contract meets the constantly evolving requirements for global travel. The project has provided the Passport Program with an opportunity to re-evaluate key aspects of the next-generation ePassport solution, including more secure personalization technology, advanced travel document security features and a five-year document design cycle that is synchronized with the contract lifecycle. Furthermore, the project is supported by a robust maintenance and support plan.

Sponsoring department

IRCC

Contracting authority

Public Services and Procurement Canada

Participating departments

Prime contractor

Canadian Bank Note (CBN)

Major subcontractors

Not applicable

Project phase

Phase 1 – Planning and Identification

Phase 2 - Definition

Phase 3 – Implementation (current phase)

Major milestones

Progress report and explanation of variances

Passport Program Modernization Initiative (PPMI)

General Information

Project Name

Passport Program Modernization Initiative (PPMI)

Description

In July 2013, through a machinery of government change, accountability for the Passport Program (formerly Passport Canada) was transferred from the Minister of Foreign Affairs to the Minister of Immigration, Refugees and Citizenship. The organizational change aimed to leverage IRCC’s operational expertise and information technology platform, as well as ESDC’s domestic service delivery capacity and Service Canada network. The Minister of Foreign Affairs at GAC was authorized to continue providing passport services delivered abroad through Canada’s consular network, working in partnership with IRCC and ESDC.

The modernization of the Passport Program stems from the need to manage significant volume fluctuations as a result of the new 10-year business cycle; increasing client expectations around service delivery; and evolving security requirements, including improved identity management capabilities. The Program’s current passport issuance system, service delivery model and operational business processes limit the ability to respond effectively to these drivers, while maintaining service levels in a cost-effective manner for Canadians.

As a result, PPMI was created to support the transition of the Passport Program to IRCC and ESDC, to strengthen integrity and security, and to increase domestic access to passport services.

Project outcomes

In designing, testing and implementing a new passport issuance platform, PPMI aims to achieve the following three outcomes:

Key outcome measurements
Key outcome measurements
Key outcome measurements

Industrial benefits

Not applicable

Sponsoring department

IRCC

Contracting authority

IRCC

Participating departments

PPMI requires a concerted and coordinated effort across three departments:

Prime contractor

Not applicable

Major subcontractors

Not applicable

Project phase

Phase 1 – Project Initiation and Initial Deployment

Phase 2 – Global Case Management System (GCMS) Passport System Module Upgrade and Business Transformation Planning

Phase 3: Implementation and Deployment (Current Phase)

Major milestones

Progress report and explanation of variances

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