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This section contains policy, procedures and guidance used by IRCC staff. It is posted on the department’s website as a courtesy to stakeholders.
This section provides guidance on handling routine, day-to-day matters and on general administrative law principles, such as reducing bias in decision-making.
Receiving and processing citizenship applications
Managing citizenship records and certificates
- Managing citizenship certificates (includes guidance on replacement certificates)
- Search of records
- General decision-making (includes guidance on procedural fairness, administrative law, waivers, interpreters, accompanying persons, and guardianship)
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