Instructions for IRCC offices in Canada on the elimination of remaining non-online payment options

This section contains policy, procedures and guidance used by IRCC staff. It is posted on the department’s website as a courtesy to stakeholders.

On April 1, 2016, the option of paying fees at a bank in Canada (using an IMM 5401 receipt form) was eliminated. To complete the modernization and efficiency of payment options available to Immigration, Refugees and Citizenship Canada (IRCC) clients, as of April 1, 2017, all remaining non-online payment options for applications received by IRCC offices in Canada have been eliminated.

The IMM 5770 form for parents and grandparents has recently been eliminated with the launch of the new process on January 1, 2017, requiring mandatory online payment.

These changes affect only the following immigration lines of business currently still accepting non-online payment options:

  • determination of rehabilitation (criminality and serious criminality);
  • start-up visa;
  • self-employed persons;
  • Quebec investors and entrepreneurs;
  • Quebec-selected skilled workers;
  • Provincial Nominee Program (not Express Entry);
  • Immigrant Investor Venture Capital class;
  • caring for children class;
  • caring for people with high medical needs class.

Changes to the IRCC lines of business fee payment instructions

On April 1, 2017, any reference to non-online payment options was removed from

  • the Pay your fees section of the IRCC website;
  • application guides, kits and related program delivery instructions; and
  • IRCC forms on the intranet.

Applications received before April 30, 2017

If received with a non-online payment option, the application must be accepted by IRCC offices and processed as usual.

Applications received as of April 30, 2017

If received with a non-online payment option, the application package, including the financial instrument or payment form, must be returned to the applicant with a letter of explanation. No refunds will be required.

Removal of access to the credit card system (virtual point of service [POS]) and POS card terminals

As of May 1, 2017, user access to the credit card system (virtual POS) will be blocked and further instructions from the Financial Operations Branch will be sent to contacts for the removal of remaining physical POS card terminals in IRCC offices in Canada. If additional access to the credit card system is required beyond April 30, 2017, contact the Integrated Payment and Revenue Management System (IPRMS) mailbox.

Instructions in cases where the IRCC online payment tool cannot be used

In these exceptional cases, the Fee Payment Form – All Application Fees form [FIN 0049] can be used. The form will enable clients to pre-authorize a payment with the same accepted credit card or prepaid credit card as online.

There are only two scenarios where the FIN 0049form will be provided by the Call Centre agents to a client who cannot complete an online payment:

Clients who give any other reasons (e.g., no Internet access, no printer, no credit card, no time, too complicated) will be advised by the Call Centre agents to seek independent assistance to complete an online payment.

When IRCC offices receive a completed FIN 0049 form

When a client provides a completed FIN 0049 form as proof of payment for an application received at an IRCC office, the financial services unit supporting the processing office will have to capture the credit card information directly via the IRCC online payment tool. Users will first have to create an online payment account using their IRCC email. Upon completion of the online payment transaction on behalf of the client, an IPRMS payment receipt in PDF will be generated and a copy sent to the user’s email. The IPRMS payment receipt number will be immediately available for use in the Global Case Management System.

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