Humanitarian and Compassionate: Conducting research

This section contains policy, procedures and guidance used by IRCC staff. It is posted on the department’s website as a courtesy to stakeholders.

You may do research with respect to the issues identified in the application. The research sources consulted will vary with each individual case.

When information is obtained through Internet research you should:

  • share documents and relevant external documentation (PDF, 597.29KB) on which you intend to rely with the applicant. This should be done if the applicant could not reasonably be expected to have seen or know about the information, even if the document is “publicly accessible”.
  • keep copies of all documents obtained from the Internet and used in the decision-making on file.
  • refer to the most recent information sources.

Information from these Sources of country of origin information would not normally have to be released to the applicant.

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