Program delivery update: Using the services of an accredited interpreter – April 27, 2018

This section contains policy, procedures and guidance used by IRCC staff. It is posted on the department’s website as a courtesy to stakeholders.

This update applies to interpretation services taking place in Canada that are funded by Immigration, Refugees and Citizenship Canada (IRCC) for:

  • refugee protection
  • select permanent residence applications
  • other requests for specific applications

This update clarifies that:

  • the use of accredited interpreters is limited to interviews that could have significant impact on clients, such as:
    • in-Canada claims for refugee protection, including refugee eligibility interviews
    • interviews with individuals likely to be subject to removal from Canada
    • pre-removal risk assessment hearings
    • interviews with victims of abuse
    • sponsorship interviews (for example, marriages of convenience)
  • officials should allow for a degree of discretion when deciding to provide IRCC-funded interpretation services in other proceedings not included in this list

This update also includes:

  • downloadable files for lists of interpreters have replaced links, and these lists will be updated regularly
  • a new “Interpreters” section has been added to clarify the status of, and interpretation standard criteria for, interpreters
  • a new “Complaints” section has been added that includes information on:
    • complaints from an interpreter
    • complaints about an interpreter

Updated instructions

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