Program delivery update: Biometrics administration and troubleshooting – June 4, 2018

This section contains policy, procedures and guidance used by IRCC staff. It is posted on the department’s website as a courtesy to stakeholders.

The program delivery instructions for the biometrics administration and troubleshooting pages have been updated to reflect current biometric processes which will continue through the Biometric Expansion.

Updated instructions

Deleted instructions

  • Oversight of biometrics collection at overseas visa application centre (overseas temporary residents only)
  • Client complaint – False search result

Note: The relevant content from these instructions has been incorporated into the above updated pages.

Report a problem or mistake on this page
Please select all that apply:

Thank you for your help!

You will not receive a reply. For enquiries, contact us.

Date modified: