Program delivery update: Procedure – Abandonment

This section contains policy, procedures and guidance used by IRCC staff. It is posted on the department’s website as a courtesy to stakeholders.

May 22, 2021

Following extensive consultation, grants abandonment procedures were thoroughly re‑written. New procedures allow for abandonment procedures to be invoked following non‑compliance following email communication. A number of decision-making tools and examples were provided to minimize the likelihood of extended delays in processing.

New procedure for emailed correspondence

Beginning April 12, 2021, if an event invitation or request for documents is sent to an applicant by email, abandonment techniques may be invoked without the need to re‑send all correspondence via physical mail.

Reactivating abandoned applications

Following consultation with the Client Support Centre (CSC) and Centralized Network (CN), procedures have been updated to clarify who is responsible for decision-making after an application has been abandoned.

Updated instructions

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