ARCHIVED – Evaluation of the Immigration Consultants of Canada Regulatory Council

Evaluation Division
Research and Evaluation
March 2014

This report presents the results of the evaluation of the Immigration Consultants of Canada Regulatory Council (ICCRC), the body designated under the Immigration and Refugee Protection Act (IRPA) to govern the immigration consultant industry. The evaluation was conducted in fulfillment of requirements under the Financial Administration Act and the Treasury Board of Canada Secretariat (TBS) Policy on Evaluation (2009), as well as a commitment to report on the activities of the organization by December 2013. As the ICCRC was recently established, this evaluation will be useful in identifying areas where the organization needs to further increase its capacity. The data collection for this evaluation was undertaken by the Research and Evaluation Branch, Citizenship and Immigration Canada (CIC), between January and April, 2013, with an updated assessment on the financial data completed in February 2014.

Evaluation of the Immigration Consultants of Canada Regulatory Council (PDF, 827.06KB)

Table of contents

• List of Acronyms
• Executive summary
• Evaluation of the Immigration Consultants of Canada Regulatory Council – Management Response Action Plan (MRAP)
• 1. Introduction
  • 1.1. Purpose of evaluation
  • 1.2. Background
    • 1.2.1. Changes to regulations regarding the provision of immigration advice
    • 1.2.2. History / objectives of the ICCRC
    • 1.2.3. Profile of the ICCRC
• 2. Methodology
  • 2.1. Evaluation issues and questions
  • 2.2. Evaluation scope
  • 2.3. Data collection methods
    • 2.3.1. Document review
    • 2.3.2. Administrative data analysis
    • 2.3.3. Interviews
    • 2.3.4. ICCRC member survey
  • 2.4. Limitations and considerations
• 3. Evaluation findings
  • 3.1. Relevance
    • 3.1.1. Need addressed by the regulation of immigration consultants
    • 3.1.2. Federal role and alignment with federal and CIC priorities
  • 3.2. Performance
    • 3.2.1. CIC governance and management processes
    • 3.2.2. Capacity building
    • 3.2.3. Communications
    • 3.2.4. Competencies
    • 3.2.5. Compliance
    • 3.2.6. Resource utilization
• 4. Conclusions and recommendations
• Appendix A:. ICCRC Evaluation Matrix
• Appendix B: ICCRC Logic Model

• 1 (current)
• 2
• 3
• 4
• 5
• 6
• 7
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