CIMM – McKinsey – December 05, 2023
Key Facts And Figures
- Immigration, Refugees and Citizenship Canada (IRCC) has seen significant increases in the volumes of applications in many lines of business in recent years. This context, compounded by the COVID-19 pandemic, has made it imperative for us to transform and modernize our processes to improve the delivery of services to our clients.
- McKinsey & Company was hired by IRCC to provide advice to the Department on efforts to transform how we do business and provide the best possible service to our clients. McKinsey’s engagements with IRCC ended December 31, 2021.
- Throughout the two transparent competitive processes, our contractual requirements were clearly defined by the Department. Both contracts were awarded in compliance with the integrity of the procurement process by public servants and public office holders, the Values and Ethics Code for the Public Sector, and the Directive of Conflict of Interest.
Key Messages
- The Government of Canada takes the integrity of its contracts seriously and is satisfied its contracting process with McKinsey & Company is free of potential conflicts of interest.
- To remain competitive in the global marketplace and support the Government of Canada’s efforts toward digital-first, user-centered programs, IRCC has undertaken significant innovation and transformation.
- In August 2018 and June 2019, McKinsey & Company were awarded two competitive contracts against an existing Government of Canada (PSPC) supply arrangement to help IRCC design and execute a service transformation strategy and roadmap.
- For both contracts, an audit has confirmed the integrity, fairness and transparency of the procurement process, as well as the adherence to relevant processes and control frameworks in place at IRCC.
Supplementary Information
- An initial contract was won by McKinsey & Company after a competitive process in the summer of 2018 with an initial value of $1.6M to provide an independent, third-party perspective and assess the Department’s operational performance, customer service levels, current transformation plans, as well as provide a service transformation strategy and roadmap. The contract was subsequently amended by an aggregated amount of $1.3M to provide further analysis, research, prioritization and mobilization to support the Transformation strategy and roadmap, including providing further engagement with internal and external stakeholders. The final contract value was $2.89M.
- To support the service transformation agenda and support departmental resources in delivering process improvements as well as adoption of digital services, a second Request for Proposal process was launched which resulted in a subsequent contract being awarded to McKinsey & Company in June 2019 to further advance the Department’s transformation efforts.
- Following the onset of the COVID-19 pandemic, IRCC was faced with an immediate need to further accelerate the development and implementation of digital products and services, to manage increased volumes and sustain core client service resulting in the 2019 contract being amended.
- The amendment increased contract value by $8.475M from $16,373,700 to $24,848,700, and the end date of the contract was changed from June 30, 2022 to December 31, 2021.
- The Department has a very robust governance structure in place to manage the work completed by McKinsey & Company, which ensures we remain focused on our transformation objectives.