CIMM – Third-Party Vendors – March 3, 2022
Key Messages
- To remain competitive in the global marketplace and support the Government of Canada’s efforts toward digital-first, user-centered programs, the Department is undergoing a Digital Transformation.
- This transformation will enable Canada’s immigration system to function more efficiently, advance policy priorities, and deliver digital services that meet heightened client expectations.
- IRCC is currently engaging with vendors on how they might support Phase 3 of the Digital Platform Modernization Programme, through a formal Request for Information (RFI) process. The purpose of the RFI is to inform industry of IRCC’s requirement for DPM Phase 3 and to give industry the opportunity to provide feedback on the requirement and subsequent engagement activities. The RFI process will be followed by a competitive procurement process.
- McKinsey & Company’s engagements in the context of IRCC’s Transformation amounted to a total of $27.7M between 2018 and when the contracted ended in December 2021.
- Ultimately, IRCC’s goal is to build strong internal capacity to develop, implement and sustain this transformation.
Supplementary Messages
- IRCC has undertaken significant innovation and transformation over the last few years. This work has in part been realized through partnerships with industry-leading third party vendors.
McKinsey & Company
- McKinsey & Company was awarded a contract in August 2018, via competitive process, to conduct an analysis of the Department and its operating context, and recommend a way forward for its transformation agenda. The total value of this contract was $2.9M. The contract ended in August 2019.
- Based on the assessment conducted by McKinsey & Company and IRCC’s own analysis of its operating context, the Department launched an ambitious transformation program in spring 2019, the goals of which were as follows:
- Deliver a world-class client experience
- Achieve operational excellence
- Enhance program integrity
- Enable the IRCC model of the future
- McKinsey & Company was awarded a second contract in June 2019 via competitive process. The value of this contract was $24.8M. The contract ended in December 2021.The objective was to assist with setting the transformation agenda in motion and help deliver key initiatives.
- These initiatives include:
- the New Delhi Lean Wave;
- the roll out of our Journey Labs;
- the delivery of lab Minimum Viable Products (e.g. temporary resident visa seek and apply pages, Citizenship eApplication, officer processing tool improvements); and
- the launch of a talent pipeline to ensure that IRCC has the skills it needs to enable its transformation.
- More recently, IRCC asked McKinsey & Company to support the development of a business case for Phase 3 of our Digital Platform Modernization. This work was included as part of TA#7(see Reference Binder Material).
Accenture
- IRCC's engagements with Accenture Inc. began in July 2020 and have been focused on both product delivery (e.g. officer tools, online citizenship tracker) and strategy development (digital strategy, professional services for cloud initiatives) related to the Department’s transformation and COVID response. These engagements amount to $23.1M.
Gartner
- Gartner Co. has advised the Department on overall strategy development and assessments. The earliest engagement with this group in the context of Transformation started in November 2019.
- Gartner has helped assess the health of the Disaster Recovery Program and have provided professional services to support the Digital Platform Modernization. They have also helped develop the IRCC data management roadmap and the IRCC AI Strategy. These engagements amount to a value of $8.2M.
Deloitte
- A contract was put in place with Deloitte in August 2020 to help further accelerate the delivery of digital services to clients in the COVID context. This engagement has yielded the Permanent Residence Digital Intake Portal and the Permanent Residence Confirmation Portal.
- Deloitte is also supporting the delivery of the GCMS Disaster Recovery Project and providing Change Management support for Digital Platform Modernization. These engagements amount to a total value of $17.7M.
- A detailed breakdown of contracts with McKinsey, Accenture, Deloitte and Gartner in the context of Transformation and COVID response is enclosed in the below reference material.
Reference Material – Detailed Breakdown of Engagements with McKinsey, Accenture, Deloitte, and Gartner
| Task Authorization | Summary of work/ Deliverables | Cost |
|---|---|---|
| TA 1 - IRCC Transformation Office Operations Support Service - Year 1 | The contractor provided 1 year of professional services to assist in the initialization of IRCC's Transformation Office. | $1,341,875.00 |
| TA 2 - Operations Transformation IRCC Delhi India Processing Centre | The contractor used lean principles to plan and execute an operational transformation at IRCC's processing office in New Delhi, India. | $3,483,225.00 |
| TA 3 - IRCC Transformation, Digital Lab - Temporary Resident Visa | Under this task authorization, the contractor planned and executed the launch of the Temporary Resident Visa Digital Journey Lab, and developed a Minimum Viable Product to improve the client experience. | $5,093,475.00 |
| TA 4 - IRCC India Processing Centre | The contractor helped IRCC implement additional process improvements at IRCC's New Delhi office by providing training and support services. | $563,875.65 |
| TA 5 - IRCC Transformation, Digital Lab - Citizenship | The contractor planned and executed the launch of the Citizenship Digital Journey Lab, and developed a Minimum Viable Product to improve the client experience. | $5,093,475.00 |
| TA 6 - IRCC Digital Talent Engine | The contractor designed, stood up, and accelerated IRCC's Digital Talent Engine to help ensure that IRCC has the right resources and skillsets at its disposal to deliver the Digital Transformation Roadmap. | $796,014.94 |
| TA 7 - Digital Talent Engine and Digital Journey Lab Support | The contractor continued to support the Digital Journey Labs and the Digital Talent Engine. The contractor is also developing a DPM Phase 3 Business Case. | $8,475,000.00 |
| Vendor | Engagement Description | Cost |
|---|---|---|
| Accenture | Professional services to define the Digital Strategy and develop a functional design prototype for an online citizenship test digital solution. | $3,316,338.94 |
| Accenture | Professional services to develop and implement a Power Platform Minimum Viable Product to replace Chinook. | $1,826,981.49 |
| Accenture | Professional Services to explore the option of completing and submitting asylum applications online. | $724,342.50 |
| Accenture | Professional services to explore the implementation of a new Hybrid Integration Platform. | $2,914,961.18 |
| Accenture | Professional Services to establish a prototype and release the first minimum viable product (MVP) for the online citizenship tracker digital solution. | $1,602,320.34 |
| Accenture | Professional Services for Cloud Initiatives DPM Phase 1 & 2. | $224,316.24 |
| Accenture | Professional services to support the continued development of the Asylum Digital Intake Tool (minimum viable product). | $397,324.86 |
| Accenture | Professional services to support of DPM's cloud adoption and enterprise cloud connectivity initiatives. | $1,107,784.13 |
| Vendor | Engagement Description | Cost |
|---|---|---|
| Deloitte | Professional services to support IRCC’s IM/IT response to COVID-19, the development of various digital solutions for clients, and DPM Phase 1 & 2. | $6,814,867.19 |
| Deloitte | Professional Services to support the Global Case Management System Disaster Recovery Project, a critical enabler of DPM | $2,511,667.97 |
| Deloitte | Change Management consulting for DPM. | $144,132.66 |
| Vendor | Engagement Description | Cost |
|---|---|---|
| Gartner | IRCC ADM CIO Organizational Review Benchmarks | $98,991.39 |
| Gartner | Digital Imperatives' benchmarking services to support the Transformation and Digital Solutions Sector to optimize services and improve efficiency within the department | $569,836.80 |
| Gartner | Artificial Intelligence benchmarking services to support the Transformation and Digital Solutions Sector for the development of a departmental AI Strategy | $212,143.82 |
| Gartner | Gartner Benchmarking services to support Digital Platform Modernization | $396,336.06 |
| Gartner | Gartner Benchmarking services to support Digital Platform Modernization | $220,628.97 |
| Gartner | Benchmark exercise to develop a conceptual architecture and perform independent architecture reviews | $394,891.20 |
| Gartner | Benchmark exercise to support the Global Case Management System renewal. | $486,065.48 |
| Gartner | Benchmarking exercise to conduct an Independent Architecture Review | $284,918.40 |
| Gartner | Benchmark exercise to conduct an Organizational Review of the Transformation and Digital Solutions sector | $222,143.82 |
| Gartner | Benchmark analysis of IRCC's Enterprise Architecture Program | $204,945.60 |
| Gartner | Benchmark exercise to develop an enterprise cloud strategy | $389,891.20 |
| Gartner | Subscription services for Global Case Management System (GCMS) Benchmarks in support of various IT Transformation projects. | $769,458.70 |
| Gartner | Benchmark exercise to provide recommendations on the Technical Debt Reduction Program | $294,918.40 |
| Gartner | Subscription services for Global Case Management System (GCMS) Benchmarks in support of various IT Transformation projects in FY 20/21 | $909,636.23 |
| Gartner | Benchmark review to provide recommendation for future process improvement of GCMS | $197,149.82 |
| Gartner | Current state benchmark review of the GCMS support model | $197,543.14 |
| Gartner | Benchmark review project delivery issue that impact the completion of the DR project. | $427,877.16 |
| Gartner | Benchmark review of the DPM Phase 3 procurement strategy | $533,339.12 |
| Gartner | Benchmark review of the current state and review the priority target state of IRCC’s IT Operating Model for short term solutions and ongoing effectiveness improvement. | $194,149.82 |
| Gartner | Current state benchmark review of a series of Client Relation Management (CRM) functions and provide strategic recommendations to evolve from a tactical to a strategic function. | $194,149.82 |
| Gartner | External review that will focus on transformational and operational delivery issues that are impacting the completion of Disaster Recovery and assess readiness for the Production Go-Live date. | $411,481.73 |
| Gartner | Benchmark review of the sourcing process for services and solutions to implement DPM Phase 3, as well as benchmark advice to assess current Vendor Management capabilities. | $561,628.71 |
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