IRCC Minister Transition Binder 2025-03

IRCC MINO and DMO Emergency Protocols

For Life-Threatening Emergencies, Call 911

Medical Emergencies

Call 911. Afterwards, report to Security Operations Centre at 613-941-2110 or IRCC. NHQSecurity-SecuriteAC.IRCC@cic.gc.ca.

Fire

Call 911 and ask for the fire department as soon as possible. Immediately pull the fire alarm and alert other staff to evacuate. Use the nearest safe stairwell(s) to exit - do not use elevators to evacuate.

Hostage Taking

Call 911 and do not intervene. When circumstances permit, contact Security Operations Centre at 613-941-2110 or IRCC. NHQSecurity-SecuriteAC.IRCC@cic.gc.ca.

Hazardous Material

Call 911. If safe to do so, report it immediately to the National Service Call Centre at 1-800-463-1850.

Leaks or Flooding

Call the National Service Call Centre at 1-800-463-1850.

Electrical Power Outage

Call the National Service Call Centre at 1-800-463-1850. Unplug unnecessary electrical equipment and appliances to avoid a power surge.

Cyber Threat

If you receive a suspicious e-mail, do not click any links. Attach the message to a new email, send it to IRCC.SPAM-PourrieI.IRCC@cic.gc.ca and delete the message from your inbox. All other Cyber Security related enquiries can be sent to IRCC.lTSEC-SECTl.lRCC@cic.gc.ca or call the IT Service Desk at 613-954-1000.

Protests and Occupations

If you witness demonstrators close to an IRCC building entrance, do not intervene or attempt to relocate any demonstrators. Contact Security Operations Centre at 613-941-2110 or IRCC. NHQSecurity-SecuriteAC.IRCC@cic.gc.ca.

Suspicious Package

If you notice a suspicious package, do not touch it. Report it immediately to the Security Operations Centre at 613-941-2110 or IRCC.NHQSecuritySecuriteAC.IRCC@cic.gc.ca. Stay at least 25 meters away.

Elevator Emergencies

Remain calm if trapped and use the emergency phone in the elevator car to connect with the monitoring centre. Notify the National Service Call Centre immediately at 1-800-463-1850.

Workplace Violence

If there is violence in the workplace and you feel your physical safety and security is threatened, call 911. If you witness a violent incident that you do not believe warrants calling 911, contact Security Operations Centre at 613-941-2110 or IRCC.NHQSecuritySecuriteAC.IRCC@cic.gc.ca.

Bomb Threat

If you receive a bomb threat by phone, listen carefully, remain calm, and permit the caller to say as much as possible without being interrupted. Note the phone number from caller ID and any other identifying information possible, such as voice and background noise. Call 911 once the conversation is over. If you receive a bomb threat by email, do not delete the email and report it to the Security Operations Centre at 613-941-2110 or IRCC.NHQSecuritySecuriteAC.IRCC@cic.gc.ca.

Shelter-in-Place

Listen to instructions from your Building Emergency Evacuation Team, the Emergency

Voice Communication System and/or the IRCC Notification System of when a shelter-in-place has been enacted or lifted. Stay inside the building until it is confirmed that it is safe to exit.

Building Evacuation

Lock your computer and put away any confidential files if you feel it is safe to do so. Evacuate the building using the nearest safe exit and listen to instructions from your building emergency representative. Use the stairs. Do not use the elevators.

Threatening Calls, Voicemails, and/or Letters

Contact Security Operations Centre at

613-941-2110 or IRCC.NHQSecuritySecuriteAC.IRCC@cic.gc.ca. If you are in receipt of an immediate threat, call 911.

Earthquake

Get as close to the ground as possible, and protect your head, neck and torso. Seek shelter inside a room that is internally located within the building, ideally in the basement or on the ground floor. Do not use elevators.

Armed Intruders

If you witness or hear an incident involving an armed intruder: Run: Evacuate the facility if it is safe to do so. Hide/conceal: If evacuation is not an option, building occupants should hide out of sight. Defend: If evacuation or concealment are not an option and the intruder finds you, defend yourself by any means necessary.

IRCC Personnel:

Chief Security Officer (CSO) - Natalie Clayton [Redacted]
Chief Information (CIO)/DCSO - Marie-Josée Dorion [Redacted]
Director of Departmental Security - Marc Primeau [Redacted]
IRCC Locksmith – Locksmith@cic.gc.ca

IT Security

Cyber Security ircc.itsec-secti.ircc@cic.gc.ca
VIP IT Support - [Redacted] or toll free at [Redacted] (24/7) Dial 1 for VIP service

Ministerial Security:

IRCC Departmental Security Duty Officer - [Redacted] (24/7)
Royal Canadian Mounted Police Protective Policing [Redacted] (24/7)
Sergeant at Arms
[Redacted] (Monday to Friday, 7 am to 4)

Additional Contacts:

Security Operations Centre 613-941-2110 or IRCC.NHQSecurity-SecuriteAC.lRCC@cic.ca
PCO On-Call support for SecureVideoconferencing [Redacted]  (24/7)
National Service Call Centre - 1-800-463-1850
National Situation Centre – 1-877-671-0007
PCO Crisis Management Number – [Redacted]  (CSO and DM use only.)