Pilot project to confirm selected in-Canada permanent residents by telephone

Ottawa, December 1, 2017— In an effort to provide better client service, IRCC is testing a new method to confirm permanent residence (PR) by telephone.

Once a PR application has been approved, selected clients, who are already in Canada, will be sent an email from an address ending in “@cic.gc.ca” or a message through their IRCC online accounts inviting them to be confirmed as a permanent resident by telephone.

Clients who proceed with a telephone interview will then have their confirmation of PR either mailed to them or uploaded in their IRCC online account.

The benefit of this pilot project is that clients who are already in Canada do not have to travel to an IRCC office or leave and re-enter Canada in order to be confirmed as a PR, potentially saving clients both time and money.

Clients cannot request to be included in this pilot project, however, depending on the success of the pilot project, IRCC will determine if this should become part of the normal process for all clients.

Some questions on the overall experience may be asked to those who participated and the answers provided will help determine if the pilot was successful. This will not influence the outcome of the client’s confirmation of PR.

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