New policy on remissions when service standards are not met in some IRCC programs

Ottawa, March 31, 2021—The Departmental Remission Policy for Immigration, Refugees and Citizenship Canada (IRCC) comes into effect on April 1, 2021, in accordance with the Service Fees Act. This notice has important information for people who receive services from IRCC.

According to the Service Fees Act, when an individual pays for a government service and the service standard is not met, the department involved must return a portion of the fee to the fee payer. In such cases, remissions (partial refunds) will be issued to complete applications received on or after April 1, 2021, for the Right of Citizenship fee, the International Experience Canada program participation fee, and certain fees related to passports and other travel documents.

There is no need for a client to contact the department to request a remission if the service standard is not met. The remission will typically be issued by July 1 of the following fiscal year via the method of original payment, or by cheque for payments that are not made online.

Should it be determined that the service standard in relation to a fee paid is not met primarily due to exceptional circumstances, the fee payer is not eligible for a remission.

Exceptional circumstances are defined as circumstances outside IRCC’s control such as, but not limited to

Right of Citizenship

The Right of Citizenship service standard is a maximum of 4 months. The first invitation to attend a citizenship ceremony must be sent to the applicant within 4 months of the date of their positive grant decision.

The remission will be

For citizenship applications that are refused, abandoned or withdrawn, applicants will continue to receive a full refund of their Right of Citizenship fee.

International Experience Canada

The service standard for International Experience Canada is 56 days. If that service standard is not met, applicants will be eligible for a remission.

The remission will be

Passport services

Service standards for passport services vary by the service requested. For information on Passport service standards, please visit the IRCC website.

Due to the short nature of timelines related to passport services, the COVID-19 pandemic represents an exceptional circumstance where service standards may not be met and applicants will not be entitled to a remission for this reason.

The policy applies to the following passport and travel document processing fees (excluding the consular fee in the adult travel documents):

The remission will be

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