Immigration, Refugees and Citizenship Canada service standards

This report covers the 2023-2024 fiscal year. A fiscal year runs from April 1 to March 31.

The service standards apply only to applications with complete information and all the required supporting documents.

Passport and other travel document services

Passports in Canada

Type of application	Our service standard	Our performance	Our target	Service standard introduced	Service standard reviewed
Passport application in person at a passport office	10 business days	90%	90%	July 2013	June 2018
Passport application by mail	20 business days	90%	90%	July 2013	June 2018
Passport application in person at Service Canada Centre	20 business days	92%	90%	July 2013	June 2018
Urgent pickup	By the end of the next business day	82%	90%	July 2013	June 2018
Express pickup	2 to 9 business days	99%	90%	July 2013	June 2018
Standard pickup	10 business days	95%	90%	July 2013	June 2018
Weekend and statutory holiday emergency service	The same day	74%	90%	July 2013	June 2018

Passports outside Canada

Type of service	Our service standard	Our performance	Our target	Service standard introduced	Service standard reviewed
Regular passport application at a Government of Canada office abroad	20 business days	96%	90%	July 2013	June 2018
Temporary passport	20 business days	99%	90%	July 2013	June 2018
Emergency travel document	20 business days	98%	90%	July 2013	June 2018

Type of application	Our service standard	Our performance	Our target	Service standard introduced	Service standard reviewed
Certificate of identity	20 business days	32%	90%	July 2013	June 2018
Refugee travel document	20 business days	34%	90%	July 2013	June 2018

Administrative services

Type of service	Our service standard	Our performance	Our target	Service standard introduced	Service standard reviewed
Certified true copy of a passport or other travel document	10 business days	91%	90%	March 2014	June 2018
File transfers between offices in Canada	3 business days (from the office that accepts application to office that delivers passport)	57%	90%	March 2014	June 2018
Adding a special stamp	Stamp requested when applying for the passport or other travel document: same processing time as the passport or other travel document Stamp requested after we issue the passport or travel document: 10 business days	No applications received this year	90%	March 2014	June 2018

Temporary residence applications

Work permits

Type of service	Our service standard	Our performance	Our target	Service standard introduced	Service standard reviewed
Initial work permits from outside Canada: All programs (excluding International Experience Canada)^{Footnote *}	60 days	73%	80%	September 2011	February 2019
Work permit extensions from in Canada	120 days	74%	80%	September 2011	February 2019
International Experience Canada work permits	56 days or less	99%	100%	September 2013	June 2018

Economic

Type of service	Our service standard	Our performance	Our target	Service standard introduced
Issuance of opinions to employers on exemption from labour market impact assessment or work permit	14 days	85%	80%	April 2010

Study permits

Type of service	Our service standard	Our performance	Our target	Service standard introduced	Service standard reviewed
New study permit applications submitted outside Canada	60 days	81%	80%	September 2011	February 2019
Study permit (new permit and extension) applications submitted in Canada	120 days	83%	80%	September 2011	February 2019

Visitor visas and electronic travel authorizations (eTA)

Type of service	Our service standard	Our performance	Our target	Service standard introduced	Service standard reviewed
New visitor visa applications submitted outside Canada	14 days	28%	80%	September 2011	February 2019
New parent and grandparent super visa applications submitted outside Canada	112 days	83%	80%	November 2016	February 2019
Electronic travel authorizations (eTAs)	Automated approvals within 5 minutes for most people Send correspondence with next steps within 72 hours if no automated decision within 5 minutes	87% of the time for automated approvals 83% of the time for non-automated approvals	80%	March 2018	n/a

Applications related to inadmissibility

Information will be available in fiscal year 2025–2026.

Type of service	Our service standard	Our performance	Our target	Service standard introduced
Authorization to return to Canada	Acknowledgement of processing sent within 30 calendar days	Information not available	80%	December 2023
Criminal rehabilitation	Acknowledgement of processing sent within 30 calendar days	Information not available	80%	December 2023
Temporary resident permit	Acknowledgement of processing sent within 30 calendar days	Information not available	80%	December 2023
Restoration of temporary resident status	5 months	Information not available	80%	December 2023

Permanent residence applications

Permanent resident cards

Type of service	Our service standard	Our performance	Our target	Service standard introduced	Service standard reviewed
New permanent resident card	60 days after confirming a permanent residence form has been completed at a port of entry or at an IRCC inland office	85%	80%	April 2010	February 2019

Economic immigration

Type of service	Our service standard	Our performance	Our target	Service standard introduced	Service standard reviewed
Canadian experience class (via Express Entry)	180 days	85%	80% (within the approved annual immigration levels plan)	March 2015	February 2019
Federal Skilled Worker Program (via Express Entry)	180 days	86%	80% (within the approved annual immigration levels plan)	March 2015	February 2019
Provincial Nominee Program (paper applications)	11 months (not including the processing that the province or territory does)	64%	80% (within the approved annual immigration levels plan)	September 2011	February 2019
Provincial Nominee Program (via Express Entry – Electronic applications)	180 days (not including the processing that the province or territory does)	78%	80% (within the approved annual immigration levels plan)	March 2015	February 2019
Quebec-selected skilled worker program	11 months (not including the processing that the province or territory does)	86%	80%	September 2011	February 2019
Federal Skilled Trades Program (via Express Entry)	180 days (not including the processing that the province or territory does)	0%	80% (within the approved annual immigration levels plan)	March 2015	February 2019

Family sponsorship

Type of service	Our service standard	Our performance	Our target	Service standard introduced
Family class priority (overseas – spouses, common-law partners, conjugal partners and dependent children)	12 months	70%	80%	April 2010

Citizenship grant (becoming a Canadian citizen)

Type of service	Our service standard	Our performance	Our target	Service standard introduced
Citizenship grant (becoming a Canadian citizen) for adults and minors	12 months	65%	80%	November 2015
Right of citizenship	Invite applicants to a citizenship ceremony within 4 months of approving their application	98%	80%	June 2018

Grants and contributions

Type of service	Our service standard	Our performance	Our target	Service standard introduced	Service standard reviewed
Funding decisions	Tell applicants within 140 calendar days of the close of the call for proposals if we made the decision to proceed with negotiating a contribution agreement between us and the submitting party or if we need more time to decide	100%	80%	April 2010	February 2019
Unsolicited proposals: Concept submission decision	Tell applicants within 45 calendar days of the decision made regarding their concept submission	100%	80%	April 2010	February 2019
Unsolicited proposals: Proposal submission decision	Tell applicants within 60 calendar days of the decision made regarding their proposal submission	100%	80%	April 2010	February 2019

If you have any questions about your submission for funding, you can send an email to CFP-ADP@cic.gc.ca.

Other services

Type of service	Our service standard	Our performance	Our target	Service standard introduced
Verification of status or immigration document replacement	180 days	67%	80%	June 2018

Client Support Centre

Type of service	Our service standard	Our performance	Our target	Service standard introduced
Email enquiries	Acknowledge receipt of web form enquiries (emails) within 1 business day. Answer them within 3 business days if coordination with other offices or additional follow-up is not required, and otherwise, respond case by case.	Answered 15% of web form enquiries within 3 business days	80%	December 2019
Telephone enquiries	50% of calls requesting an agent get into the queue Callers wait 30 minutes or less once in the queue	42% of calls got into the queue 94% of callers waited 30 minutes or less	80%	December 2019

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Date modified:: 2024-12-31

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