Immigration, Refugees and Citizenship Canada’s Client Service Highlights in 2017

We are listening to our current and past clients to implement new tools to improve your service experience.

Watch as 8-year-old Dax tells us about some of the ways IRCC improved client service in 2017.

We have even more planned for the future.

This video is also available in HD on YouTube where you can leave a comment, share it on your social network or embed it into your site. Watch it now.

Transcript: “Immigration, Refugees and Citizenship Canada’s Client Service Highlights in 2017”
Video length: 1:15 minutes

Light, upbeat music plays.

A young boy speaks while seated in front of a grey background.

Text displays: “Dax – Canadian Citizen”

Dax:Hi I’m Dax!

I’m 8 years old and I’m proud to be Canadian.

An illustrated airplane appears along with a couple holding a baby. An arrow points to the baby with the word: “Dax”.

Dax: I immigrated to Canada when I was just six months old.

A diverse array of illustrated heads appear beside Dax.

Dax: So many people want to come to Canada!

Did you know that almost 17 million people came here in 2017?

Text displays: “17 million travellers”

Dax: IRCC made changes to make it easier for them.

Some changes helped families…

Others made it easier for travellers to visit…

… and international students to go to school here.

Text displays: “Immigration, Citizenship and Refugees Canada (IRCC)”

Three illustrations are shown: A maple leaf containing a sun and several people; A suitcase with documents attached; A globe with a graduation cap beside it.

Dax: IRCC created new web tools to make applying online even easier.

An illustrated laptop appears beside Dax along with a hand collecting money and another laptop with an avatar beside it.

Dax: They made changes to help Canadian businesses…

Text displays: “Global Skills Strategy – Start-up Visa”

Dax: … and reduced backlogs a lot in some areas.

Text displays: “Live-in Caregiver Program”

Text displays: “From 62,000 applications (2014) Down to 23,000 applications (2017)”

An illustrated pile of paper is shown.

Dax: They also reduced processing times.

An illustrated calendar is shown.

Dax: It’s onward and upward for client service!

A red, orange and green arrow is shown with the text: “Moving #OnwardAndUpward with client service”

The minister of Immigration, Refugees and Citizenship speaks in front of a grey background.

Text displays: “The Honourable Ahmed D. Hussen - Minister of Immigration, Refugees and Citizenship”.

Minister: As Dax said, it is onward and upward for client service at IRCC.

We’re always looking to improve the client experience.

We’ve come a long way, but there is more work to do.

If you have any feedback, please reach out to us on Facebook and Twitter.

Twitter and Facebook logos are shown.

Immigration, Refugees and Citizenship Canada corporate signature along with the copyright message: “Her Majesty the Queen in Right of Canada, represented by Immigration, Refugees and Citizenship Canada, 2017” is shown.

Canada wordmark is shown on a white background.

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