Pre-arrival services: Who can get services
You can get free in-person and online services, if:
- we approved your permanent residence application
- you’re currently outside Canada
- you have one of these documents:
- a letter from us saying you can get pre-arrival services
- a confirmation of permanent residence letter
- a passport request letter that indicates permanent resident visa issuance
- a letter from us asking for your medical exam results
- a single-entry permanent resident visa
- a letter from us letting your know you can pick up your permanent resident visa
You can’t get pre-arrival services if you’re coming to Canada for a short time. For example, temporary residents visiting, studying or working in Canada on a visa or permit don’t qualify for pre-arrival services.
If you’re already in Canada
You can get free settlement services if you’re already in Canada and have
- a letter from us saying you can get pre-arrival services
- a confirmation of permanent residence letter
- a permanent residentce (PR) card
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