Find help to adjust as a refugee in Canada

Video: A Refugee’s Resettlement Journey to Canada


Find out what it’s like to resettle to Canada.

This video is also available in HD on YouTube.

As a newcomer to Canada, you’re eligible for help under the

  • Resettlement Assistance Program (RAP)
  • Settlement Program

There are different programs and services available to help you become a participating member of Canadian society as quickly as possible.

RAP gives government-assisted refugees immediate and essential supports for their most basic needs. These services include

  • loans to help you travel to Canada
  • greeting you at the airport
  • providing temporary housing
  • help with
    • learning about and adjusting to your new community
    • finding permanent housing
    • registering for essential federal and provincial programs
    • personal finance, such as budgeting and setting up a bank account
  • offering Canadian life skills training for refugees with high needs
  • referrals to community programs or other programs for newcomers

If you’re being sponsored to come to Canada, your sponsoring group will provide you with these services.

All refugees who are resettled to Canada can also access settlement program services. These include

  • information and orientation
  • referral to community resources
  • translation and interpretation
  • language training
  • job-related services

Each program and service has its own eligibility requirements. If you were sponsored as a refugee, contact your sponsoring organization to find out about settlement assistance. You can also get information on resettlement and settlement assistance by contacting a service organization directly.

Resettlement Assistance Program service provider organizations

To find a service provider organization (SPO):

  • Step 1: Select the province/territory. A list of all the SPO in that province/territory will appear.
  • Step 2: To search for a specific SPO, type in any key words (partial name, city, address, postal code, etc) in the Filter Items box.
Name Province or territory City Address Telephone
Archway Community Services bc Abbotsford 2420 Montrose Avenue
Abbotsford, British Columbia
V2S 3S9
Central Vancouver Island Multicultural Society bc Nanaimo 101-319 Selby Street
Nanaimo, British Columbia
V9R 2R4
Association for New Canadians nfld St John’s 144 Military Road
St John’s, Newfoundland and Labrador
A1C 5R6
Multicultural Association of Fredericton nb Fredericton 28 Saunders Street
Fredericton, New Brunswick
E3B 1N1
YM/YWCA nb Saint John 130 Broadview Avenue
Saint John, New Brunswick
E2L 5C5
Multicultural Association of the Greater Moncton Area (MAGMA) nb Moncton 22 Church Street, Suite C170
Moncton, New Brunswick
E1C 0P7
Immigrant & Refugee Services Association PEI (IRSA) pei Charlottetown 49 Water Street
Charlottetown, Prince Edward Island
C1A 1A3
Immigrant Services Association of Nova Scotia ns Halifax 6960 Mumford Road, Suite 2120
Halifax, Nova Scotia
B3L 4P1
Catholic Centre for Immigrants on Ottawa 219 Argyle Street
Ottawa, Ontario
K2P 2H4
Kingston Employment and Youth Services (KEYS) on Kingston 182 Sydenham Street
Kingston, Ontario
K7K 3M2
MNS Immigrant Reception & Information Services on Mississauga Lester B. Pearson International Airport  (Terminals 1 and 3)
6301 Silver Dart Dr,
Mississauga, Ontario
L5P 1B2
COSTI Immigrant Services on Toronto 1710 Dufferin Street
Toronto, Ontario
M6E 3P2
COSTI Reception Centre on Toronto 100 Lippincott Street
Toronto, Ontario
M5S 2P1
London Cross Cultural Learner Centre on London 505 Dundas Street
London, Ontario
N6B 1W4
Polycultural Immigrant and Community Services (PICS) on Mississauga Sheridan Centre
2225 Erin Mills Parkway
Mississauga, Ontario
L5K 1T8
Reception House Waterloo Region on Kitchener 101 David Street
Kitchener, Ontario
N2G 1Y1
Sault Community Information and Career Centre on Sault Ste. Marie 503 Queen Street East
Sault Ste. Marie, Ontario
P6A 2A2
Thunder Bay Multicultural Association on Thunder Bay 17 N. Court Street
Thunder Bay, Ontario
P7A 4T4
Multicultural Council of Windsor and Essex County on Windsor 245 Janette Avenue
Windsor, Ontario
N9A 4Z2
Wesley Urban Ministries on Hamilton 52 Catherine Street North
Hamilton, Ontario
L8R 1J1
New Canadians Centre - Peterborough on Peterborough 221 Romaine Street
Peterborough, ON
K9J 2C3
New Canadians’ Centre of Excellence - Leamington on Windsor 206-660 Ouellette Ave.
Windsor, ON
N9A 1C1
Regina Open Door Society sk Regina 2314-11th Avenue
Regina, Saskatchewan
S4P 0K1
Saskatoon Open Door Society sk Saskatoon 247 1st Avenue North
Saskatoon, Saskatchewan
S7K 1X2
YWCA Prince Albert sk Prince Albert 1895 Central Avenue
Prince Albert, Saskatchewan
S6V 4W8
Moose Jaw Multicultural Council sk Moose Jaw 60 Athabasca Street, East
Moose Jaw, Saskatchewan
S6H 0L2
Westman Immigrant Services mb Brandon 1001 Pacific Avenue
Brandon, Manitoba
R7A 0J2
La Société franco-manitobaine / Accueil francophone mb Winnipeg 147 Provencher Boulevard, Suite 106
Winnipeg, Manitoba
R2H 0G2
Brooks and County Immigration Services ab Brooks Bay 2-500 Cassils Road
PO Box 844, Brooks, Alberta
T1R 1M6
Calgary Catholic Immigration Society ab Calgary 5th floor, 1111 – 11 Avenue SW
Calgary, Alberta
T2R 0G5
Catholic Social Services ab Edmonton 10709-105 Street
Edmonton, Alberta
T5H 2X3
Catholic Social Services ab Red Deer 5000 Gaetz Avenue, Office 202
Red Deer, AB
T4N 6C2
Saamis Immigration Services Association Regional Resource Centre ab Medicine Hat 659 3rd Street, S.E.
Medicine Hat, Alberta
T1A 0H4
Lethbridge Family Services – Immigrant Services ab Lethbridge 703-2nd Avenue South
Lethbridge, Alberta
T1J 0C4
Community Airport Newcomer’s Network (C.A.N.N.) bc Richmond Vancouver International Airport
P.O. Box 32373
Domestic Terminal
3880 Grant McConachie Way
Richmond, British Columbia
V7B 1W2
Inter-Cultural Association of Greater Victoria (ICA) bc Victoria 930 Balmoral Road
Victoria, British Columbia
V8T 1A8
Kelowna Community Resources bc Kelowna 620 Leon Avenue
Kelowna, British Colombia
V1Y 9T2
Immigrant Services Society (ISS) of BC – Welcome House and Settlement Services bc Vancouver 2610 Victoria Drive
Vancouver, British Colombia
V5N 4L2
Conseil Économique et Social d’Ottawa-Carleton on Cornwall 55 Water Street West, Suite 110
Cornwall, ON
K6J 1A1


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