Minister Bains comments on CRTC investigation into aggressive and misleading telecom sales practices

February 20, 2019 – Ottawa, Ontario 

The Honourable Navdeep Bains, Minister of Innovation, Science and Economic Development, made the following statement on the Canadian Radio-television and Telecommunications (CRTC) report on its investigation into aggressive and misleading sales practices by large telecommunications companies:

“Today, the CRTC confirmed that Canadians are often subject to aggressive and misleading sales practices by Canadian telecom companies.

“I directed the CRTC to look into this issue and report back to Canadians because I share their concerns about these tactics. No Canadian should have to fear being misled or be treated unfairly by a telecom company.

“I thank the CRTC for its work and the range of actions being considered to respond to these issues. We will review the report’s recommendations and look forward to concrete solutions being put in place. We are committed to taking action to address this issue.”