Dynamic answers (AUAQ)
Help with your GCKey or Interac account
If you’re having trouble using GCKey or Interac to sign in, contact:
Interac® sign-in service
Canada and the United States
- 1-855-433-5397
- Text Telephone: 1-855-224-1714
Outside Canada and the United States
- 1-800-7328-7358 or 1-416-733-5403
GCKey or other information
Canada and the United States
- 1-855-438-1102
- Text Telephone: 1-855-438-1103
Outside Canada and the United States
- 1-800-7328-7358 or 1-416-733-5403
Help with your ATIP account
If you’re having trouble with your ATIP account, you can:
Help with your ISBN account
If you’re having trouble with your ISBN account, you can:
-
contact the ISBN support team
- isbn@bac-lac.gc.ca
- 1-866-578-7777 (press 1, 6, 3)
- learn more about ISBN services
- get information about other services for publishers
Help with your LAC account
If you’re having trouble with your LAC account, you can:
- learn more about LAC accounts
- get help with your existing LAC account
- update your personal information
If you’re having trouble with your GCKey or Interac, you can contact the GCKey and Interac team.
Still need help?
Fill out this form and we’ll get in touch.
Ask a reference question
We all need help sometimes
Our research support specialists can assist.
How can we help you?
We can:
- assist you with your research
- help you plan your visit
- schedule an appointment with a reference specialist
- answer general questions about our collections and services
We do not conduct in-depth research on behalf of clients. While we make every attempt to accommodate our clients' requests, we must work within our existing capacity.
If you have done some preliminary research, you can provide references to those documents along with your question.
Genealogy or family history
You might find what you're looking for on these pages:
- How to begin your genealogy research
- Personnel records of the First World War
- Personnel records of the Second World War
- General census guide
- Birth, marriage and death records
Still need help?
Ask our genealogy team a question to get the support you need.
Access to information and privacy (ATIP)
Check the status of your ATIP request
- For requests submitted through ATIP Online Request Service (TBS), check the status online.
- For requests submitted through other means, send us an email, send us an email : daiprp-atipd@bac-lac.gc.ca
Learn more about about ATIP requests at Library and Archives Canada
- Learn more about records we have
- Search for completed access to information requests
- Find the right ATIP request form before you make an ATIP request
Still need help?
Ask a reference question to get the support you need.
Military service files
Not all military records are publicly available
Some service files of former Canadian military service members are restricted under the Access to Information Act and the Privacy Act. Learn more about records we have.
You might find what you're looking for on these pages:
Still need help?
Ask our genealogy team a question to get the support you need.
Donations
Donations to Library and Archives Canada
Learn more about donations to Library and Archives Canada, or contact the Gifts team:
- dons-gifts@bac-lac.gc.ca
- 1-866-578-7777
Conference rooms
To reserve conference rooms or the auditorium at 395 Wellington Street in Ottawa
Please contact Public Services and Procurement Canada’s Events and Conference Management section.
ISBN numbers
International Standard Book Numbers (ISBN)
Get information about ISBN or contact the ISBN team:
- isbn@bac-lac.gc.ca
- 1-866-578-7777 (press 1, 7, 3)
- Get information about other services for publishers.
Other services
Other services for publishers
Learn more and get contact information on these pages:
Other / I don't know
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