Ordering copies online

LAC provides PDFs of archival records and published documents (such as books, magazines, microforms, theses). LAC only makes photocopies for certified copies or when electronic copies are restricted by law.

LAC cannot count the number of pages in your order, so you can limit the number of pages that you will pay for on the form. For example, the reference number that you give from an archival record may refer to a box that holds thousands of pages.

Prices

These are the costs for your order:

• cost of each page (see Table 2)
• federal and provincial taxes where applicable (orders from outside Canada are tax-free)
• shipping by Canada Post Lettermail, or you can ask for another delivery method on the form
• handling fee for items that are shipped ($0.35 per order)

Table 2: Cost per page for text documents

All PDFs are made in the original colour of the document at an image quality of 300 dots per inch (dpi).

Service standards

Table 3: Time frame for LAC to complete orders for text documents

On behalf of LAC, Chislehurst Digitization Inc. makes digital copies of architectural drawings, art, books, charts, journals, magazines, maps, photographs, plans, postal materials, and stamps.

Copies are usually made with an image quality of 300 pixels per inch (ppi), but may vary depending on the size of the item. If you want a higher image quality, state it in the special instruction box on the order form. There is an additional cost for higher quality images.

Copies of restricted material will be sent by CD or DVD as they cannot be sent by Dropbox or File Transfer Protocol (FTP).

Prices

These are the costs for an order shipped on CD or DVD:

• cost for each image under 100 copies (see Table 4)
• discount for orders of 100 copies and over (see Table 5)
• cost of storage device ($3.95 for each CD or $10.95 for each DVD used)
• federal and provincial taxes where applicable (orders from outside Canada are tax-free)
• invoice if mailed ($2.20 for each order)
• shipping by Canada Post Lettermail (if order is less than $75), or by Xpresspost (if order is rush or more than $75), or you can ask for another delivery method on the form

These are the costs for electronic delivery:

• cost for each image under 100 copies (see Table 4)
• discount for orders of 100 copies and over (see Table 5)
• cost of electronic delivery by Dropbox or FTP (see Table 6)
• federal and provincial taxes where applicable (orders from outside Canada are tax-free)

Table 4: Cost for each digital image under 100 copies

Table 5: Discount for digital image orders of 100 copies and over

Orders of 100 copies and over can only be done by regular service.

Table 6: Cost of electronic delivery for digital images

* Includes hosting, scanning of work order and invoice handling.
** Includes scanning of work order and invoice handling.

Service standards

Table 7: Time frame for Chislehurst Digitization Inc. to complete orders for digital copies

LAC will contact you if we cannot complete your order within the time frame.

On behalf of LAC, Chislehurst Digitization Inc. makes photographic prints of architectural drawings, art, books, charts, journals, magazines, maps, plans, photographs, postal materials, and stamps.

Prices

These are the costs for your order:

• cost of each photographic print (see Table 8)
• federal and provincial taxes where applicable (orders from outside Canada are tax-free)
• shipping by Canada Post Lettermail (if order is less than $75), or by Xpresspost (if order is rush or more than $75), or you can ask for another delivery method on the form

Table 8: Cost of photographic prints

This table gives prices for black-and-white or colour photos (glossy or matte finish), made with an image quality of 300 dots per inch (dpi).

Service standards

Table 9: Time frame for Chislehurst Digitization Inc. to complete orders for photographic prints

LAC will contact you if we cannot complete your order within the time frame.

LAC makes digital copies of 16-mm and 35-mm films, VHS tapes, DVDs and Blu-ray discs. You can only obtain copies of entire videos; we do not provide segments or "stock shots."

You can request copies in the following formats:

• standard definition (MP4 or MOV)
• high definition, 2K (1080p MP4 or 2K MOV)
• ultra-high definition, 4K (1080p MP4, 4K MP4 or 4K MOV)

MP4 files are typically between 1 GB and 5 GB per hour and are best suited for content viewing, research and personal use.

MOV files are typically between 25 GB and 400 GB per hour and are intended for professional broadcasting and reuse of film and video.

Service standards

Table 10: Time frame for LAC to complete orders for videos

LAC will contact you if we cannot complete your order within the time frame.

LAC provides digital copies of sound recordings such as CDs, cassettes, reel-to-reel tapes and vinyl records . You can only obtain copies of entire sound recordings; we do not provide segments.

You may request your copy in MP3 or WAV file formats. MP3 files are best suited for content listening, research and personal use. WAV files are intended for professional broadcasting and reuse of sound recordings.

Service standards

Table 11: Time frame for LAC to complete orders for sound recordings

LAC will contact you if we cannot complete your order within the time frame.

LAC provides black-and-white 18 x 24 inch photocopies of architectural drawings, maps, and plans. Seniors and students do not get a discount.

Prices

These are the costs for your order:

• $4 for each photocopy
• federal and provincial taxes where applicable (orders from outside Canada are tax-free)
• shipping by Canada Post Lettermail, or you can ask for another delivery method on the form
• handling fee ($0.35 per order)

Service Standards

LAC will complete your order within 30 working days, or will contact you if your order is too large to complete in time. Rush service is not available.