A Need for Quality Control on Enrolment Offer

Topic

A Need for Quality Control on Enrolment Offer

Case Number

• 2017-087 (F&R date: 2018-02-26)

Description

The Committee has reviewed numerous grievances where potential enrollees were given erroneous information from staff at Canadian Forces Recruiting Centers. In the case of reenrollees, review of the rank, Pay Increment and Time Credit towards promotion granted on enrollment, based on prior service, has led to cases where considerable adjustments were made to pay of affected Canadian Armed Forces (CAF) members, leading to financial hardship for them and their families. In the past few years, the Canadian Forces Recruiting Group (CFRG) has instituted a quality control check of enrollment offers. However, this review is normally performed months after applicants have been enrolled, thus resulting in retroactive amendments to pay entitlements and recovery of over payments. By that time, candidates are CAF members and must serve until lawfully released under the amended conditions of service; while the CAF bears no responsibility for the significant financial impacts these amendments may have on them and their families.

Recommendation

The Committee recommended that the CFRG be directed to implement a process for a quality control review before an enrollment offer is presented to an applicant.

Final Authority Decision

Pending.