July 29, 2015 – Scarborough, Ontario – Veterans Affairs Canada
The Honourable Erin O’Toole, Minister of Veterans Affairs, today reinforced Veterans Affairs Canada’s (VAC) commitment to providing service excellence for Veterans.
Minister O’Toole announced a total of 83 new hires by the end of March 2016 in Ontario, including 52 in case management and 31 in disability benefits processing. These new hires will reduce VAC’s case manager ratio to no more than 30 individuals for every case manager. Case managers will have more time to address the complex needs of Veterans. The additional disability benefits staff will, among other duties, increase the capacity to support Veterans by assisting with their applications, more adjudicators will render decisions, and more staff will process payments. This means Veterans will have faster access to disability benefits as well as health care funding and mental health treatment.
The Government of Canada places the highest priority on service excellence and continues to ensure Veterans and their families have the support and services they need, when they need them.
Martin Magnan
Press Secretary
Office of the Minister of Veterans Affairs
613-996-4649
Media Relations
Veterans Affairs Canada
613-992-7468
