PacifiCan funding application portal: Sign-in help and account management

Sign-in help

CanadaLogin

If you have trouble creating your CanadaLogin, or if you’ve forgotten your CanadaLogin username or password, visit CanadaLogin for individuals and organisations: Help and support.

GCKey

If you forgot your GCKey sign-in password

Please do not create a new user profile.^{Footnote 1} Here is how to access your user profile:

1. Navigate to the GCKey homepage
2. On the left side of the page, click “Forgot your password?”
3. Enter the username you created when you signed up for your GCKey
4. Answer the recovery questions
5. Create your new password

If you forgot your username

If you registered a unique email address with your GCKey for the email recovery function, use Sign-In Canada’s Recover Username function by entering the email address associated with your GCKey. Sign-In Canada will send you an email with your username.

If you do not have a recovery email registered with your GCKey, contact us to receive an invitation code to reset your GCKey.

If you are linked to an account, your portal administrator can reset your portal sign-in from the Manage Contacts tab in the Account Administration section of the portal.

Notes:

• If you create a new GCKey you will be creating a new PacifiCan and PrairiesCan Portal user profile.
• If you are using the email recovery function, each GCKey will need a unique email address.

If you created a new GCKey and can’t see your previously entered information

It looks like you already have a user profile and may have created a duplicate user profile. What you need to do now is contact us to receive an invitation code to reset your GCKey.

As a security measure, we will ask you questions from the user profile you have created before we give you access to it. Once we confirm you are entitled to access the information in our system, you will receive a unique invitation code, which will allow you to reconnect your user profile with your new GCKey.

In the meantime, feel free to keep using the user profile you have logged into.

Account management

What is a funding application portal account?

A PacifiCan funding application portal account allows an organization to apply for funding, upload files and check the status of an application. Accounts are associated with organizations (e.g., businesses and not-for-profits) rather than individuals. An organization account allows multiple individuals to access the account and work collaboratively on applications and other submissions.

Individuals need their own user profile in the portal to access an organization account.

How to create an account for an organization

Accounts should only be created by a person with authority to act on behalf of an organization. To request a PacifiCan application portal account, the applicant should:

1. Complete and submit an Account Registration form in the Create Submission tab on the portal’s dashboard. We will email them a Portal Online Agreement and Client Authorization form.
2. Designate one or more administrators to manage their organization account by listing them on the Client Authorization form.
3. Complete and sign the Portal Online Agreement and Client Authorization form and return them to us.

Once the portal administrator(s) is granted access to the organization account, they can grant access to other users and assign user permissions (read, write, submit or administrator).

How long does it take to set up an organization account?

From the time we receive your signed Portal Online Agreement and Client Authorization form, it can take up to 10 business days for your account to be approved. Your portal administrator(s) will receive an email notification when the account is activated.

How to request access to an organization’s account

Your organization’s portal administrator(s) is responsible for approving new users. Contact them to request access.

When to create more than one user profile

User profiles can only access one organization account at a time. If you need to access two or more organization accounts, you will need to create additional user profiles. You can do this by using:

• a separate email address for each user profile; OR
• email aliases of a single email address (contact your organization’s email provider to learn more)