How to Make a Personal Information Request

Possible delays in treating your request

Openness, transparency and accountability are guiding principles of the Government of Canada. However, our ability to respond to requests within the timelines mandated by the Access to Information Act and the Privacy Act may be affected by the exceptional measures put in place to curb the spread of the novel coronavirus (COVID-19) and protect the health and safety of Canadians. Access to information and personal information requests received from the public continue to be important to us. We will continue to make reasonable efforts to respond to requests, in accordance with operational realities. Thank you in advance for your patience and understanding during this period as we all navigate these unprecedented challenges.

Submitting a request online to the Parole Board of Canada

The Privacy Online Request Service offers a convenient way to submit an access to personal information request.

This centralized service enables individuals to make online requests for information under the control of Government of Canada institutions instead of having to print, scan and email or mail a form to the correct institution.

A Personal Information request pertains to any personal information held on you by a government department that is subject to the Privacy Act. If you are looking for general information held by any government department on their operations, you will need to complete an Access to Information Request.

Submit request online

Make a request by mail or email

To access your personal information held by the Parole Board of Canada, you can send a letter or an email to the Access to Information and Privacy (ATIP) Coordinator mentioning the Act and describing the information you are seeking.

There is no charge for information under the Privacy Act.

Your request should include the following information:

  • Details regarding the personal information being sought (e.g. subject matter, date range, type of records).
  • How you would like to receive these documents: 1) paper copies; 2) electronic copies; or 3) examine the documents in a government office.
  • Contact information including your full name, address, postal code and a telephone number where you can be reached should we need to contact you for more information.
  • A declaration that you are a Canadian citizen, permanent resident, or an individual present in Canada, and are requesting information about yourself. You should be prepared to provide proof of your identity.

For requests for information held by other government institutions, please refer to the list of departmental Access to Information and Privacy Coordinators.

If you need advice on how to complete a Privacy Request, please contact the ATIP Division.

Phone: 613-954-5946
Fax: 613-957-3241

Please send your Privacy request and any consent documents to the following address:

Access to Information and Privacy Coordinator
Parole Board of Canada
410 Laurier Avenue West
Ottawa, Ontario
K1A 0R1


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