Need more help?

From: Parole Board of Canada

Have a question or need assistance with your cannabis record suspension application?

Contact the Parole Board of Canada (PBC) at any of the following:


1-800-874-2652 (toll-free) – 8:00 a.m. - 6:00 p.m. (EST), Monday-Friday



Parole Board of Canada
Clemency and Record Suspension Division
410 Laurier Avenue West
Ottawa, Ontario
K1A 0R1

In-person consultations:

In-person consultations with a Record Suspension Officer are offered free of charge at the Board's Ottawa office.

Walk-ins are accepted between 9:00-11:30 a.m. and 1:00-3:30 p.m.


Before contacting us, consult Some Useful Tips to Remember and Got a question about your application? where you may be able to find an answer to your question.

If you are contacting us about an existing application, include your Personal Reference Number in your correspondence, or have it ready when you call. 

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